P3838_3 Mira Fino.pmd - QS Supplies

SectionGuarantee of QualityMira Showers guarantee products against any defect ofmaterials or workmanship for one year from the date ofpurchase (5 years for the NEW Mira Excel/Fino (valve only)).To validate the guarantee, please return your completedregistration card.Within the guarantee period we will resolve defects, free ofcharge, by repairing or replacing parts or modules as we maychoose.To be free of charge, service work must only be undertakenby Mira Showers or our approved agents in Northern Irelandand Republic of Ireland.Service under this guarantee does not affect the expirydate. The guarantee on any exchanged parts or productends when the normal product guarantee period expires.Not covered by this guarantee:Damage or defects arising from incorrect installation, improperuse or lack of maintenance, including build-up of limescale.Damage or defects if the product is taken apart, repaired ormodified by any person not authorised by Mira Showers or ourapproved agents.This guarantee is in addition to your statutory and otherlegal rights.Before using your showerPlease take the time to read and understand the operatingand safety instructions detailed in this manual.What to do if something goes wrongIf when you first use your shower it doesn’t function correctly,first contact your installer to check that installation andcommissioning are satisfactory and in accordance with theinstructions in this manual. We are on-hand to offer you oryour installer any advice you may need.Should this not resolve the difficulty, simply contact ourCustomer Services who will give every assistance, and ifnecessary arrange for our service engineer to visit.If later the performance of your shower declines, consult thismanual to see whether simple home maintenance is required.Please call our Customer Services to talk the difficulty through,request service under guarantee if applicable, or takeadvantage of our comprehensive After-Sales service.As part of our quality and training programme callsmay be recorded or monitoredCustomer ServiceAfter Sales ServiceOur Customer Services Team is comprehensively trainedto provide every assistance you may need: help andadvice, spare parts or a service visit.Spare PartsWe maintain an extensive stock of spares, and aim tohave functional parts available for ten years from the dateof final manufacture of the product.Spares can be purchased from approved stockists ormerchants (locations on request) or direct from CustomerServices.Spares direct will normally be despatched within twoworking days. Payment can be made by Visa or Accessat the time of ordering. Should payment by cheque bepreferred a pro-forma invoice will be sent.Note! In the interests of safety, spares requiring exposureto mains voltages can only be sent to competent persons.ServiceOur Service Force is available to provide a quality service ata reasonable cost. You will have the assurance of a Miratrained engineer/agent, genuine Mira spares – and a 12month guarantee on the repair.Payment should be made directly to the Service Engineer/Agent, using Visa, Access or a cheque supported by abanker’s card.To contact us:England, Scotland & WalesMira Showers Customer ServicesTelephone: 01242 2628888.30am to 5pm Working days (4.30pm Fri)8.30 am to 12.30pm SaturdayE-mail: Mira_technical@mirashowers.comFax: 01242 282595By Post: Cromwell RoadCheltenhamGloucester GL52 5EPFor Customers in Northern IrelandWm H Leech & Son LtdTelephone: 028 9044 9257 – Mon to Fri 9 am-5pmFax:028 9044 9234 – 24 hoursPost:Maryland Industrial EstateBallygowan RoadMoneyreagh, Co DownBT23 6BLFor Customers in Republic of IrelandModern Plant LtdTelephone: Dublin 01 4591344 - Mon to Fri 9am to 5pmFax: Dublin 01 4592329 – 24 hoursPost:Otter HouseNaas RoadClondalkinDublin 22Mira ShowersKohler Mira LtdCromwell Road,Cheltenham GL52 5EP.Mira is a registered trade mark ofKohler Mira Limited.The company reserves the right toalter product specifications withoutnotice.P3838/3 © Kohler Mira Limited, October 2004