the joint wto & ih&ra; study on hotel classification - Hotel Designs

IND.D.004.16 April 2004Country/TerritoryMalaysiaNe<strong>the</strong>rlandsRomaniaHow frequently isclassification systemupdated?every 3 yearsevery three yearsalmost every 3 yearsWho finances <strong>the</strong>system?Ministry of Culture, Arts& Tourism Malaysiaall enterprises in <strong>the</strong>hotel, restau<strong>ra</strong>nt andcatering industryMinistry of Tourism andtaxes paid by ope<strong>ra</strong>torsSlovak Republic irregularly governmentSultanate of OmanSwedenSwitzerlandevery year and whennecessaryJust initiated so onlyminor adjustmentsregularlyinformation: every yearstandards of class.: everyfive yearsDirecto<strong>ra</strong>te-Gene<strong>ra</strong>l forTourismInitial one time costcovered by SwedishTourist Delegation(Government). On-goingcosts covered by <strong>the</strong>hotels through a yearlyfee based on number ofrooms.Swiss Hotel AssociationTurkey every year governmentevery year or whenUnitedchanges are announcedA<strong>ra</strong>b Emi<strong>ra</strong>tesat a hotelgovernmentUnited Kingdomevery yearfees paid by participatinghotelsWhat are <strong>the</strong> maincriteria referred to forclassification?Qualitative & aes<strong>the</strong>ticrequirements of Commonareas (lobby, reception, bar,restau<strong>ra</strong>nt, banquet halls,recreation), Services (F&B,Front desk), SafetyStandards & hygiene, Staffand roomshardware, very little attentionto service-related aspectsminimum recommended byWTOqualified personnel, qualityand number of serviceslocation, outlets, building,indoor unitsHotel standard and servicefunctionsquality of inf<strong>ra</strong>structure andservicesstandard of rooms and o<strong>the</strong>rsocial activities of <strong>the</strong> hotelservices, health standards,inf<strong>ra</strong>structureEngland: facility basedScotland, Wales: qualitybased- 27 -