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Development and innovations<br />
IT upgrades<br />
Development projects of <strong>Gorenjska</strong> <strong>banka</strong> were also in 2011 to a large extent related to IT support.<br />
In the area of modernising payment services, the support to settling e-invoices and support to the<br />
ZBSXML 2.2 standard were completed; at the same time, e-banking was functionally upgraded with<br />
overview of transactions by payment card and the option of receiving bulk payments. Support to the<br />
SEPA project was upgraded with direct debits and bulk payments.<br />
Support for handling bonds of <strong>Gorenjska</strong> <strong>banka</strong> was completed. The MIK-INFO support was upgraded<br />
with activities of planning and making calculations, and recording and posting of interest subsidies<br />
became automated.<br />
Data warehouse was upgraded with records of sources of funds for financing investments, redesign<br />
and integration of collateral. The information system for managing the legal office with support<br />
to disputed receivables was implemented. The Bank's own CRM application for client relationship<br />
management was upgraded with the module for business cooperation, transfer of financial<br />
statements and calculation of credit ratings.<br />
The system for managing audit trails in Oracle applications was upgraded. The BBMON system,<br />
which warns users of any deviations from the desired balance, was introduced with the purpose of<br />
efficient supervision of the major support processes from the field of information technology.<br />
The process of server virtualization was also completed, resulting in a substantial increase in the<br />
Bank's utilisation and availability of hardware capacities.<br />
Investment projects<br />
In 2011, <strong>Gorenjska</strong> <strong>banka</strong> earmarked EUR 1.049 million for investments, almost three quarters of<br />
which were invested in further modernisation of its branch network. In this way, the Bank keeps<br />
up with the development of modern service concepts in the field of banking services, at the same<br />
time realising its strategy of gradual replacement of poorly accessible locations in city centres with<br />
locations at shopping centres, which are as a rule more visited.<br />
In 2011, two completely new branches were thus opened, one at the shopping centre Qlandia in<br />
Kamnik and another one at the Globus Kranj centre. The branch in Bistrica near Tržič was thoroughly<br />
renovated. The Bank's operational safety was also enhanced by installing additional video surveillance<br />
systems at all of its locations.<br />
The central computer centre of <strong>Gorenjska</strong> <strong>banka</strong> was also thoroughly modernised; this activity<br />
accounted for the remaining quarter of investment funds. Replacement of all installations and<br />
management of usage supervision by fuse enables the computer centre adequate safety of power<br />
supply. The so-called hot-cold zones have been arranged; a modern system for detecting, reporting<br />
and automatic fire extinguishing has also been set up.<br />
40<br />
<strong>Gorenjska</strong> <strong>banka</strong>, d. d., Kranj<br />
<strong>Annual</strong> <strong>Report</strong> 2011<br />
Management <strong>Report</strong>
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