Network Camera Server VB101

TroubleshootingTroubleshootingBefore you contact your Canon dealer or service outlet, check the items listed below. If a log message isdisplayed, refer to the log message list for the log details and the appropriate response.The VB101 does not start up. The Power lamp does not light.● Check that the AC cable is connected correctly.● Switch the VB101 off and then on again (→ P.23).● If the power lamp stays orange and does not change to green, this indicates that there is a system fault.Restore the factory default settings (→ P.106). If this does not resolve the problem, contact your Canon dealer.I can't control the camera.● Checked that the RS-232C cable for camera control is connected correctly.● Check that the VB101 control port for the corresponding camera is set correctly.● Check that the VB101 camera control is not restricted.● If you have changed the baud rate for the serial port on the camera, ensure that thecamera control baud rate setting on the VB101 matches the camera settings (→ P.40).The initial setup tools do not work.● Check that the RS-232C cable used for setup is connected correctly.● Check that you have selected the correct COM port.● Check that there are no other active applications (terminal software, etc.) that are usingthe COM port.● The baud rate for the initial setup tools is fixed at 9600. Check that the baud rate for thePC's COM port is 9600.I cannot access the VB101 over the network.● Check that the LAN cable is connected correctly.● Check that the VB101 network settings are correct. In particular, check that the IP address,subnet mask and default gateway address settings are valid for the network you are using.● If you have changed the IP address, the new IP address does not take effect until youreboot the VB101.● If access authority for the VB101 is being used, check the settings (→ P.50).● Check that the IP address or URL settings in the viewer software are correct.The video does not appear.● Check that the camera is switched on and that the video cable is connected correctly.● Check that the viewer software is correctly installed.● If the video quality is poor, check the quality settings on the VB101. Also, check settingssuch as the number of background colors as on the viewer PC.● You can limit the number of viewers that can access the VB101 at the same time. Thismessage is displayed without a video image when this limit is exceeded.● If you cannot see the video using the Java Viewer, check system settings such as thebrowser version. Up-to-date information is provided on the VB101 website.(URL: http://www.x-zone.canon.co.jp/WebView-E/index.htm)I forgot the password.● You will have to return the VB101 to a service center. Please contact your Canon dealeror Canon Sales Co., Inc.I cannot record images or carry out an image search.● Check that the memory card has been inserted properly.● The maximum number of images that can be recorded is 1000. When the number ofrecorded images exceeds 1000, erase images that you do not need or replace thememory card.● Check that the camera is on and the cable has been connected properly.● A maximum of 32K bytes can be recorded for each image. Reduce the size of the imageor lower the image quality.● If there is an error in the search results, try to recover the index (/card/images/index.vbi).Click on the "Rebuild" button (Rebuilding the recorded picture list) on the Administrationtools page to recover the index (→ P.56).cNoteIf you have a problem, consult the ReadMe also. The ReadMe file may containimportant information not included in this manual. Be sure to read this file.6Troubleshooting90 91