Interchange Supervisor's User Guide - Vertical

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System Supervisor Overview 1.1.1 WHAT IS AN AUTOMATED ATTENDANT? The automated attendant features perform the tasks of a live attendant. Live Attendant Interchange Automated Attendant Answers an incoming call by lifting telephone. Greets the caller with a phrase such as, “Welcome to [XYZ Company].” Asks to whom the caller wishes to speak. Answers an incoming call by going “off-hook.” Greets the caller by playing a prerecorded greeting such as, “Welcome to [XYZ Company].” Plays a pre-recorded greeting that prompts the caller to either: • dial the extension of the party they are trying to reach, or • choose from a list of voiced options. Listens to the caller’s response. Listens to the digits dialed by the caller. Says, “Please hold.” Plays a pre-recorded phrase, “Please hold...” Calls the required extension by hook-flashing and dialing the extension number. Listens for busy tone, ring tone, answer, etc. If the extension is busy, offers to let the caller hold. If the extension does not answer, offers to take a message or try another extension. Calls the required extension by hook-flashing and dialing the extension number. Listens for busy tone, ring tone, answer, etc. If the extension is busy, plays a pre-recorded prompt offering the option to hold. If the extension does not answer, plays a prerecorded prompt offering to take a message or try another extension. 2 Comdial Mar ‘03
1.1.2 WHAT IS VOICE MAIL? Interchange Supervisor The term voice mail refers to systems that can record a voice message and treat it like a mail message. In a typical office environment, the live attendant takes a message from a caller and writes it down on a piece of paper. The attendant then places the slip in the recipient’s in-box or mailbox. The box owner then retrieves and reads the message placed in the box. In contrast, the Interchange records a message from a caller and places it in a voice mailbox. The mailbox owner can later retrieve the message by calling into the system and listening to the recording. The following table compares how Interchange processes voice messages compared to a live attendant. Live Attendant Interchange Voice Mail Attendant listens as the callers dictates their messages, writing it down on a piece of paper. Attendant places the message slip in a mailbox belonging to the recipient. Attendant dials the code to turn on message waiting lamp on the recipient’s telephone. Recipient sees the message waiting lamp is on, and retrieves message slips from the message mailbox. Recipient reads messages left on message slips. Interchange records the message as the caller speaks. Interchange stores the voice message electronically in the recipient’s voice mailbox. Interchange dials the code to turn on the message waiting lamp on the recipient’s telephone. Recipient sees the message waiting lamp is on and dials Interchange to retrieve messages. Interchange plays messages recorded by callers in the voice mailbox. Mar ‘03 Comdial 3
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Interchange Supervisor If you selec
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Interchange Supervisor You can spec
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Interchange Supervisor The during X
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Interchange Supervisor Enter the te
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Interchange Supervisor Figure 4-9 M
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3.1.8 SETTING UP ENHANCED FEATURES
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Interchange Supervisor The Friendly
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Interchange Supervisor If you click
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Interchange Supervisor 3. Make chan
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Interchange Supervisor Check the al
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3.2.2 CONTROLLING GREETINGS Interch
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3.2.3 CONTROLLING CALL HOLDS Interc
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Interchange Supervisor While caller
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Interchange Supervisor If you enter
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Figure 4-19 Group Box Screen Interc
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Interchange Supervisor 3.4 Changing
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Interchange Supervisor “The XYZ C
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Interchange Supervisor 3. Click on
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Interchange Supervisor 1. From the
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Interchange Supervisor If the calle
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Interchange Supervisor If the calle
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Figure 4-25 Routing Based on Call S
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Interchange Supervisor Day Call Rec
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Interchange Supervisor 3.7.5 ROUTIN
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Interchange Supervisor The If no di
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4. SYSTEM REPORTS Interchange Super
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Interchange Supervisor Under the De
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Interchange Supervisor on the Updat
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4.6.1.1 Class of Service Report Int
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4.6.1.2 Port Activity Report Interc
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4.6.1.3 Hourly Statistics Report In
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4.6.1.4 Port Contention Report Inte
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Interchange Supervisor 4.6.1.6 Port
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Figure 5-9 Mailbox Information Repo
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4.6.2.3 Message Delivery Report Int
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4.6.2.5 Default Password Report Int
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A Access to Group boxes field 70 ac
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Maximum number of greetings field 7
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GCA70-391 Rev 1 Mar ‘03
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