Interchange Supervisor's User Guide - Vertical

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Using the Telephone to Perform Supervisor Functions 2.5 Changing the Greeting Played by a Routing Box Understanding the Routing Box Setup and Routing Box Greetings By default, Interchange is pre-configured with 3 routing boxes to process calls. Routing box 800 answers calls during office open business hours (Day Service), box 801 answers calls after Day Service hours, and box 821 routes calls after they have already passed through box 800 or 801. The Interchange technician who set up the system can familiarize you with modifications that were made to this routing box structure, including additional routing boxes that were created. Up to 10 different greetings can be recorded and stored in each routing box. The following chart is provided for you to note routing box greetings set up on your system. Box Greeting Number Greeting 22 Comdial Mar ‘03
Box Greeting Number Interchange Supervisor Greeting To record routing box greetings or change currently active greetings, perform the following steps. 1. From the Supervisors menu, press 2 for routing box administration. 2. When prompted, enter the number of the routing box you want to add, modify, or delete. The system repeats the number back to you. 3. When prompted, press 1 to confirm the number you entered or press # if the number you entered was incorrect. Once you confirm, the system tells you the routing box administration menu options. Routing Box Menu To Add Press 1 To Delete Press 2 To Modify Press 3 To Exit Press # 4. To record a greeting for the routing box, press 3. The system lists the Options menu. Options Menu To Record your Name Press 1 To Record your Greeting Press 2 To Change your Password Press 3 To Change your Call-Transfer feature Press 4 Mar ‘03 Comdial 23
Page 1 and 2: Interchange Supervisor’s User Gui
Page 3 and 4: This Interchange Supervisor’s Use
Page 5 and 6: TABLE OF CONTENTS Chapter 1. System
Page 7 and 8: Interchange Supervisor 3.7 Changing
Page 9 and 10: 1. SYSTEM SUPERVISOR OVERVIEW Inter
Page 11 and 12: 1.1.2 WHAT IS VOICE MAIL? Interchan
Page 13 and 14: 1.2 Understanding Supervisor Respon
Page 15 and 16: Interchange Supervisor box that pla
Page 17 and 18: Interchange Supervisor 1.2.10 CONTR
Page 19 and 20: Interchange Supervisor 2. USING THE
Page 21 and 22: 1. Mailbox Functions 2. Routing box
Page 23 and 24: Interchange Supervisor 3. When prom
Page 25 and 26: Interchange Supervisor Once you rec
Page 27 and 28: Interchange Supervisor 2.2 Creating
Page 29: Interchange Supervisor 2.4 Temporar
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Page 35 and 36: Interchange Supervisor Note that yo
Page 37 and 38: Interchange Supervisor 3. USING THE
Page 39 and 40: Interchange Supervisor 3.1 Creating
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Page 47 and 48: Interchange Supervisor The Old Mess
Page 49 and 50: Interchange Supervisor When the sys
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3.2.2 CONTROLLING GREETINGS Interch
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3.2.3 CONTROLLING CALL HOLDS Interc
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Interchange Supervisor While caller
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Interchange Supervisor If you enter
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Figure 4-19 Group Box Screen Interc
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Interchange Supervisor 3.4 Changing
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Interchange Supervisor “The XYZ C
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Interchange Supervisor 3. Click on
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Interchange Supervisor 1. From the
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Interchange Supervisor If the calle
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Interchange Supervisor If the calle
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Figure 4-25 Routing Based on Call S
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Interchange Supervisor Day Call Rec
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Interchange Supervisor 3.7.5 ROUTIN
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Interchange Supervisor The If no di
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4. SYSTEM REPORTS Interchange Super
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Interchange Supervisor Under the De
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Interchange Supervisor on the Updat
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4.6.1.1 Class of Service Report Int
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4.6.1.2 Port Activity Report Interc
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4.6.1.3 Hourly Statistics Report In
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4.6.1.4 Port Contention Report Inte
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Interchange Supervisor 4.6.1.6 Port
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Figure 5-9 Mailbox Information Repo
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4.6.2.3 Message Delivery Report Int
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4.6.2.5 Default Password Report Int
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A Access to Group boxes field 70 ac
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Maximum number of greetings field 7
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GCA70-391 Rev 1 Mar ‘03
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Interchange Supervisor's User Guide - Vertical

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