Interchange Supervisor's User Guide - Vertical

Using the PC to Perform Supervisor Functions
• Screen the call—Interchange transfers the call by dialing the
number, and monitoring the line. If the mailbox owner answers,
it gives the owner the following screening options.
Screening Options
Press To
1 accept the call
2 play the currently active greeting
3 transfer this caller to the number in the Follow
me only when the caller requests to field
4 select one of the personal greetings (number 0-
9)
5 enter an extension number where mailbox
owners want Interchange to transfer the caller
6 accept the call. Interchange remains
connected and records the conversation as a
message in the mailbox owner’s mailbox.
If the receiving line is busy or does not answer, Interchange
pulls the call back and attempts the next valid number the
FMFM call list (if enabled). If there are no other valid numbers
on the FMFM call list, Interchange offers options to the caller
(hold, leave message, call another extension, etc.).
• Wait for ring—Interchange transfers the call by dialing the
number and monitoring the line. If Interchange detects a ring, it
releases the call. If Interchange detects a busy signal, it pulls
the call back and attempts the next valid number on the FMFM
call list (if enabled). If there are no other valid numbers on the
call list, Interchange offers options to the caller (hold, leave
message, call another extension, etc.). For example, mailbox
owners may use this option when they want all their calls to end
up at their cell phone or home phone (and routed to their cell
phone mailbox or home answering machine instead of their
Interchange mailbox) AND they want Interchange to make sure
the line is not busy before releasing the call.
42 Comdial Mar ‘03