Interchange Supervisor's User Guide - Vertical

System Supervisor Overview
1.2.8 CHANGING THE GREETING PLAYED BY A
ROUTING BOX
When a call comes into Interchange, it is processed by a routing box,
which plays a greeting to the caller and may offer the caller options
on how the call can proceed (“Press 2 for Sales,” for example). You
may need to modify the greeting played by a particular routing box.
For example, you may want to customize the greeting played by the
routing box that answers calls on a particular holiday. Or, you may
need to add or eliminate a routing option voiced to callers (such as,
“Press 5 for Customer Service”).
You may use either the Interchange PC to modify the holiday dates or
you can call in over the telephone.
1.2.9 CHANGING THE ROUTING IN A ROUTING BOX
At times you may need to add or eliminate a routing option available
to callers (such as, “Press 5 for Customer Service”). Or, you may
need to modify the box to which the call is routed when callers select
the option (you may want to send the call to mailbox 399 instead of
395, for example). Remember that when you change single-digit key
routing, you must also change the greeting voiced by the routing box
(as described in Section 1.2.8, Changing the Greeting Played by a
Routing Box).
You may use either the Interchange PC to modify single-digit call
routing or you can call in over the telephone. However, you can only
modify the routing technique (routing based on day of week, call
sequence, etc.), through the screen interface.
8 Comdial Mar ‘03