SoundPoint IP 330 User Guide

Using the Advanced Features of YourSoundPoint IP 330/320 Phone4This chapter provides operating instructions for the advanced features of theSoundPoint IP 330/320 phone. This chapter contains instructions on:• Using Automatic Call Distribution• Using Multiple Call Appearances• Using Buddy Lists• Restarting Your PhoneTo customize your phone, refer to Customizing Your SoundPoint IP 330/320Phone on page 2-1. To read about the phone’s basic features, refer to Using theBasic Features of Your SoundPoint IP 330/320 Phone on page 3-1.If you require additional information or assistance with your new phone,contact your system administrator.Using Automatic Call DistributionAutomatic call distribution (ACD) systems allow companies that handle a lotof incoming phone calls to direct them to a person who is able to talk at theearliest opportunity.The SoundPoint IP 330/320 phone allows:• ACD login and logout• ACD agent available and unavailableNoteACD is not available on all call servers. For more information, contact your systemadministrator.4 - 1