SoundPoint IP 330 User Guide

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User Guide SoundPoint IP 330/320Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response fromfeature key presses.The display shows “Network Linkis Down”.The SoundPoint IP 330/320phone is not in active state.The LAN cable is not properlyconnected.Do one of the following steps:• Press the keys more slowly.• Check with the system administratorto see whether or not the key hasbeen mapped to a different function ordisabled.• Make a call to the phone to check forinbound call display and ringing asnormal. If successful, try to pressfeature keys within the call to accessthe Menu, for example.• Press Menu followed by Status >Lines to confirm line is actively to thecall server.• Reboot the phone to attemptre-registration to the call server (referto Restarting Your Phone on page4-8).Do one of the following steps:• Check termination at the switch or hub(furthest end of the cable from thephone).• Check that the switch or hub isoperational (flashing link/status lights)or contact your system administrator.• Press Menu followed by Status >Network. Scroll down to verify that theLAN is active.• Reboot the phone to attemptre-registration to the call server (referto Restarting Your Phone on page4-8).5 - 4
Troubleshooting Your SoundPoint IP 330/320 PhoneCallingSymptom Problem Corrective ActionThere is no dial tone.Power is not correctly applied tothe SoundPoint IP 330/320phone.Dial tone is not present on one ofaudio paths.Do one of the following steps:• Check that the display is illuminated.• Make sure the LAN cable is insertedproperly at the rear of the phone (tryunplugging and re-inserting thecable).• If using in-line powering, have yoursystem administrator check that theswitch is supplying power to thephone.Do one of the following steps:• Switch between Handset, Headset (ifpresent) or Hands-FreeSpeakerphone to see if dial tone ispresent on other paths.• If dial tone exists on another path,connect a different handset orheadset to isolate the problem.5 - 5
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User Guidefor the SoundPoint ® IP
Page 3 and 4:
About This GuideThank you for choos
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ContentsAbout This Guide . . . . .
Page 7 and 8:
ContentsRegulatory Notices . . . .
Page 9 and 10:
1Getting Started with YourSoundPoin
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Getting Started with Your SoundPoin
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Getting Started with Your SoundPoin
Page 15 and 16: Getting Started with Your SoundPoin
Page 21 and 22: 2Customizing Your SoundPoint IP330/
Page 23 and 24: Customizing Your SoundPoint IP 330/
Page 37 and 38: 3Using the Basic Features of YourSo
Page 39 and 40: Using the Basic Features of Your So
Page 55 and 56: Using the Advanced Features of Your
Page 63 and 64: 5Troubleshooting YourSoundPoint IP
Page 65: Troubleshooting Your SoundPoint IP
Page 69 and 70: Troubleshooting Your SoundPoint IP
Page 71 and 72: Regulatory NoticesService Agreement
Page 73 and 74: Regulatory NoticesSafety and Compli
Page 75 and 76: IndexSymbols# key, page down shortc
Page 77 and 78: IndexTtime and date 2-2transferring
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SoundPoint IP 330 User Guide

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