Download - Intrum Justitia

Credit information and decision In some countries, we offer
credit information on commercial businesses and individuals
and provide advice used in the credit approval process.
VAT refund services VAT refund services are available to
companies seeking to obtain value-added tax refunds from EU
countries. Many companies are eligible for refunds on certain
types of purchases but would rather avoid the extra administrative
work.
IT creates opportunities and meets increasing demands
Developments in information technology allow us to be more effective and
further improve our services. By automating various processes and procedures,
we have been able to signifi cantly improve productivity in our contact
centers. We are also increasingly using e-mail, text messaging and voice
messages in our contacts with debtors. With automated calling and advanced
voice recognition functions, more contacts can be handled each day and
individual cases are managed more effectively.
New, more sophisticated telecom and computer solutions are also creating
greater interest in the services of CMS specialists. At the same time there
is a growing demand for customized solutions, e.g., to transfer cases and
access information. This is where our specially designed web solutions play
an important role. The Internet is also growing in importance to data transfers
by cutting lead times and improving collection effi ciency.
We are therefore continuously updating our online tools and can offer a
variety of sophisticated services in a number of key markets. Through the
Fair Pay Web portal, clients have access to updated sales ledger information
round the clock. They can also quickly and easily register new collection
cases, leave messages for their account administrator and download various
fi nancial reports in real time.
REVENUES
The largest part of Intrum Justitia’s revenues is generated from
CMS services provided on a contingent basis. In 2005, 78 percent
of revenues was generated from collection fees and
commissions on collected amounts, while subscription fees
accounted for four percent.
National regulations and practices on the fees and expenses
that can be charged for credit management vary. For this reason,
commissions tend to account for a larger share of revenues in
Southern Europe, while fees from clients and debtors are of
greater signifi cance in Northern and Western Europe.
Purchased debt operations have grown in importance in
recent years and in 2005 accounted for 11 percent of the Group’s
total revenues. In the case of Group-owned receivables, revenues
consist in part of the entire amount collected, including interest,
and in part of any additional fees.
REVENUE DISTRIBUTION 2005
Other revenues , 7%
Revenues from Group-owned
receivables, 11%
Subscription fees, 4%
Elisabeth Ollas, accountant at
head offi ce, Sweden.
Collection fees and
commissions, 78%
9