Download - Intrum Justitia

While there is every reason to improve payment habits, it is
also important that this work is distinguished by respect for
individuals and companies that for various reasons face payment
diffi culties. Intrum Justitia follows a strict code of ethics it
calls Fair pay... please! Basically this code is:
• A promise to our clients: to ensure that their customers abide
by their obligations without damaging the reputation of the
client.
• A correct attitude toward debtors: not to demand the impossible
of those who fi nd themselves in diffi cult situations and
instead work together with them to arrive at a solution that is
realistic and acceptable to all parties.
• A commitment to our owners: to use modern, sound business
ethics to increase the prospects of the Group’s successful
development.
OUR SERVICES
A large part of Intrum Justitia’s operations are in collection
services, although we also work with purchased debt and
specialized services related to credit management. We can
therefore offer services for all stages of a company’s credit
management. The services are grouped into four service lines.
Consumer Collection & Debt Surveillance
Consumer Collection is designed for companies and organizations
with a customer base made up of many private individuals,
such as telecom, media, mail order and fi nance companies,
utilities, real estate owners, public authorities and local governments.
Assignments usually come in portfolios 1 consisting of a
large number of receivables for small amounts. Standardized
processes are used to ensure that cases are managed as
effi ciently as possible, e.g., drawing up an installment plan,
organizing collection and dealing with legal issues. At the
same time we have developed a number of industry concepts
to adapt management routines to each client’s special needs
and wishes.
Debt Surveillance means that we monitor consumer receivables
and attempt to collect them after our client has written
them off in its accounts. Work on a portfolio usually continues
for many years. As market leader in a number of countries,
Intrum Justitia maintains a large number of surveillance cases,
and the majority of new assignments therefore relate to individuals
with debts that we have previously had under surveillance.
By focusing on the individual and his or her overall debt situation,
the debtor has more motivation to reach and fulfi ll an
agreement.
Commercial Collection & International Collection
Commercial Collection services focus on companies and
organizations with unpaid receivables from other companies
and organizations. These clients usually have a relatively small
number of claims, each for a large amount, which require more
specialized and individualized processing.
In International Collection services, we work for clients with
receivables in another country. The client instructs Intrum
Justitia in its own country, and we then contact the debtor or
use one of our partners in the country in which the debtor is
resident. Because all contacts with the debtor are in their local
language and in accordance with local practices, an effective
relationship is facilitated.
In addition to our presence in 22 European countries, we
have a network of partners stretching to over 160 countries
worldwide. Our clients therefore have access to services in
most of the world. Equally, we can assist the clients of other,
non-European CMS companies in Europe.
1 Receivables submitted for collection at the same time and/or from the same client.
Miriam Moncada, accountant at Intrum Justitia Spain.
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