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Each year we have700,000 700,000<br />
incoming and 80,000 outgoing<br />
direct contacts with debtors<br />
We send1,000,000 1,000,000 dunning<br />
letters and draw up 80,000 new<br />
installment plans<br />
Each business receivable<br />
averages SEK16,500<br />
and each consumer<br />
receivable SEK SEK2,500 2,500<br />
41 percent of debtors are women<br />
Figures from <strong>Intrum</strong> <strong>Justitia</strong> Sweden<br />
“One side effect of our successful<br />
campaign is that we have more<br />
non-payers. <strong>Intrum</strong> <strong>Justitia</strong><br />
handles them excellently.”<br />
Sky TV began offering a satellite service in Italy in 2003<br />
after a merger of Stream and Tele+. A successful campaign<br />
raised the number of subscribers by over two million<br />
in 2004. One consequence of such a large bulk of subscribers<br />
is that there are naturally non-payers as well. Back in<br />
late 2003 it therefore sought help from <strong>Intrum</strong> <strong>Justitia</strong>.<br />
In 2004 <strong>Intrum</strong> <strong>Justitia</strong> managed about 190,000 of Sky’s<br />
cases with a gross collection value of over EUR 50 M. In<br />
2005 it handled over 120,000, and the success rate has<br />
been over 40 percent, well above expectations.<br />
“Sky Italia demands professional services, effi ciency<br />
and commitment, and we fi nd all that with <strong>Intrum</strong> <strong>Justitia</strong>,”<br />
says Riccardo Mazzone, Credit & Collection Manager Sky<br />
Italia.<br />
Riccardo Mazzone,<br />
Credit & Collection Manager<br />
“ With effi cient collection processes,<br />
we are able to improve value<br />
for our customers.”<br />
The Finnish textile service company Lindström helps its<br />
customers to create a strong image through modern,<br />
functional clothing. It operates in 14 European countries,<br />
in eight of which it has enlisted <strong>Intrum</strong> <strong>Justitia</strong> to assist<br />
with collections.<br />
“We decided to outsource this work and instead concentrate<br />
on improving customer value,” says CFO Leena<br />
Lampén. “We wanted to be more cost-effective by improving<br />
the entire process. Even our customers will benefi t<br />
from this model, since costs for late payers are allocated<br />
to those who cause them.”<br />
Leena Lampén,<br />
CFO<br />
“ Foreign debts are more diffi cult<br />
for us to collect. With <strong>Intrum</strong><br />
<strong>Justitia</strong>, we have achieved<br />
results.”<br />
CSN, the national authority that handles fi nancial aid for<br />
Swedish students, also oversees repayment of student<br />
loans. At present 26,000 borrowers with overdue payments<br />
reside outside Sweden. To effectively manage the debts of<br />
this group requires resources and competencies CSN does<br />
not have in-house. Since 2004 therefore it partners with<br />
<strong>Intrum</strong> <strong>Justitia</strong>.<br />
“We at CSN have not been able to prioritize repayments<br />
by borrowers residing outside Sweden, simply because<br />
it is too diffi cult for us to collect foreign debts. With <strong>Intrum</strong><br />
<strong>Justitia</strong>’s international presence and expertise, we have<br />
now achieved results in the form of resolved claims,” says<br />
Lars Bengtsson, Acting Head of Finance Department at<br />
CSN.<br />
Lars Bengtsson,<br />
Acting Head of Finance Department<br />
11
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