View/Print ALL Articles - GoodLife Fitness

TO: General Managers, Assistant Managers, Member Care Managers and CustomerService RepresentativesFROM: Member Experience DepartmentDATE: November 5 th 2009SUBJECT: Tanning Education WebinarsPRIORITY: HighClub Associates – Tanning Education WebinarsWe have some exciting news to help increase your Indoor Tanning knowledge. In the past wehave offered Smart Tan Certifications Certifications through GoodLife Fitness. At this pointthese Certifications will be offered through Uvalux International during their Regional Trainings.Dates, times and cost will be communicated through your personal goodlifemakesiteasy.comaccount as well as the E-Newsletter if you wish to take part!We are now offering Customer Service Representatives and Assistant General ManagersTanning Education Training Calls! We will be running these calls on the first business day ofeach month, next 2 options are: Tuesday December 1st 2009 and Monday January 4th2009 (Because of the holiday on the 1st). The call will be a webinar format where you will beable to see the presenters navigate through the presentation to keep you on track and learningevery step of the way while on the conference call number provided upon registration. Eachcall will be 75 minutes in length and you can take part at your home club.It is mandatory that every new Customer Service Representative participate in the TanningEducation Training Call prior to attending Customer Service Representative Base Camp. If youare a current associate and have already attended Base Camp you are welcome to join thetraining call. The most exciting news is that this training is FREE for all associates!If you have already attended a Smart Tan Certification you do not have to take part in this call,your certificate is still valid and highly looked upon.To ensure that your associates are registered properly and prepared for the upcoming trainingplease read and follow the instructions below:- One you have selected the proper date off the Training Calendar- located on PublicFolders under People Department > Training & Development > Base Camp or SharePoint (Training & Development Section). Fully complete the proper position ‘RegistrationForm’ and save the registration form on your computer for future use. The Base Camp‘Registration Forms’ can be found on Public Folders under People Department>TrainingDevelopment>Base Camp. * Registrations sent without the proper Registration Form willnot be accepted. Registration deadlines are 1 week prior to the date of the phonetraining.- Once the registration form is complete, please send an email with the proper form to