Corporate Magazine 2012 - Boehringer Ingelheim

KEY GOALS OF GLOBAL BUSINESS SERVICESimprovingproductivityimproving qualityand complianceadding businessvalueenabling businessgrowthattracting talentedemployeesLeveraging standardisation,automation andeconomies of scale.Leveraging innovativetechnology, transparencyand globallybundled expertise.Businesses and functionsto focus on theircore processes.Greater efficienciesthrough agility andstandards.Attractive work environment,modern ways ofworking, good developmentopportunities.PASSIONATELYENABLING GROWTHGlobal Business Services (GBS) is a programme, a system, anorga nisation. GBS is one of the largest and most significanttransformation initiatives that Boehringer Ingelheim has investedin to date. It embraces services, standards and systems.Scope of GBSThe scope of GBS covers more thanrolling out new software technologiesand business enterprise platforms toautomate commercial transactionalfunctions.GBS especially aims to target bothdirect and indirect resource creationthrough faster delivery of quality informationusing standardised, transparentand compliant processes and harmonisedsystems.The mission of GBS is to deliver optimalinternal global services fromwithin the organisation with the aimof operating more efficiently and effectively.Hence, GBS plays a significantrole in ensuring that the companyremains in a strong commercialposition.GBS has moved rapidly from a traditionalback-office function-basedrole to become a strategic partner tothe organisation.GBS evaluates three key topics to findout whether a service can be subject toa GBS target. If it can be standardised,internationalised or industrialised on alarge scale, it is likely that GBS, togetherwith the respective business andfunction, develops global standards.Interconnected systemsTo run such services, globally harmonisedstandards in processes and contenthave to be in place. Having definedservices, content and processes, a smartglobal architecture of information sys-86Boehringer Ingelheim annual report 2012