Corporate Magazine 2012 - Boehringer Ingelheim

our businessesperspectives for better healthG LOBAL BUSINESS SERVICE CENTERGlobally standardised proceduresare executed by a central servicecenter, the Global Business ServicesCenter (GBSC), and createglobal synergies.The implementation of GBS isfocused on accountabilities andservice excellence aiming atincreasing service quality andallowing for continuous improvementof processes.improvement and strategic evolutionpurposes at globally standardisedsites, global governance isimproved and complexities arereduced in all business processareas.Overall, GBS is enabling BoehringerIngelheim to achieve costcontainment and sustain growthand success well into the future.As information is centrally availablefor monitoring, continuoustems is established to enable and empowerGBS. In fact, it is a number ofinterconnected systems that allowsBoehringer Ingelheim to run theseservices and processes, be they commercialor production-re lated.Organisational dimensionAdditionally, GBS also has an organisationaldimension: to govern, develop,deploy and to run services. Togetherwith the partners, particularly in itsfunctions Operations and InformationSystems, Boehringer Ingelheim rapidlydeploys the new set-up to all its subsidiaries.Global business standardsNew global business process standardsare rolled out in partnership with corporatebusinesses and functions and thesubsidiaries to create and refine stateof-the-artbusiness processes that willenable Boehringer Ingelheim to managekey assets with greater ease.invoices to suppliers and receiving paymentsfrom pharmaceutical distributorsand wholesalers.It also covers many front-end processesand interfaces, including customer relationshipmanagement, for the sales andmedical teams across the company.Operations also pursues a compatibleharmonisation approach closely alignedwith the GBS initiatives to streamlineand deploy the very best manufacturingprocesses to manage production logistics,operations planning, and ensuremanufacturing plants are running efficientlyand producing the highest qualitymedicines possible.Importantly, the GBS initiatives allowemployees in hundreds of different jobfunctions globally to focus more ontheir most important core businessfunctions.BUILDING UP GBSGlobal Business Services (GBS)were successfully introduced until2012, initially in some Europeancountries (UK, Ireland, Italy) andin Brazil.With this global proof of concept,we will now migrate additionalunits worldwide to new standardsand platforms. In 2013, furtherintroductions are scheduled inEurope, Asia and the Americas.The GBS initiatives cover commercialbusiness functions, such as payments ofPassionately enabling growth 87