Here - SAARC Human Resource Development Centre

SAARC Human Resource Development CentreComponents of good governanceGovernance Issues in theDelivery of Public ServicesPrem Narayan Aryal, Ph.DProfessor, Tribhuvan UniversityChairperson, IOL, Nepali. Access of the citizen to public administrationii.iii.iv.Accountability of the authorityTransparent administrationAccess of the common people to the informationv. Legitimate and legal administrationvi.Rule of lawvii. Decentralization of powerviii. Protection of human rightsix.Safeguarding the interest and welfare of the minoritypeoplex. Good leadershipxi.Peace and sustainable developmentxii. Effective delivery of public serviceGovernance Issues PNAIndicators of good governance1. Quality of public service– Quality is determined by the satisfactiongained by the citizens as consumers ofthe service.– There should be the provision ofcomplaining system through appropriateprocedure with place, authority to hearthe cases, decisions and compensation.Indicators of good governance...2. National production and distribution• Basic system to ensure the equitabledistribution of the national productionincluding the citizens of remote area anddeprived community• Access of the stakeholders to productionand distribution of goods and servicesGovernance Issues PNAGovernance Issues PNAIndicators of good governance...3. Resource management• National and international human resources• Natural resources• Technological and managerial resources• Identification of resources• Access of common people to the resources• Friendly exploitation of the resources• Effective and efficient use of the resources• Recycling of these resourcesIndicators of good governance4. Concern of the common people• What sort of activities are done by thegovernment?• Are the activities beneficial to the community andthe people?• Is there any room for better alternatives?• Public hearing, pressure group, concerns of civilsociety, freedom of media and mediaconsciousness and public awarenessGovernance Issues PNAGovernance Issues PNA34