Here - SAARC Human Resource Development Centre

SAARC Human Resource Development CentreInfluencesGlobalizationInformation TechnologySize of the Government“Awe of the Government”and desire to serve theGovernmentAdministrative Reforms 1973Economic pressures - style of livingIssues1. Trust deficit2. Expectation level of citizens is very high3. Public servants prefer status quo4. Work disposed of in non-transparent manner5. Approach towards work is reactive6. “Service” is focused upon & not “service delivery”7. Capacity of employees8. Accountability process is complaint drivenConcluding Remarks: Public Administrators Focus OnOversight Institutions:PACs and Senate and National Assembly StandingCommittees.Citizen -staterelationshipAccountability ofsenior officialsGuidingPrinciplesCriteria forsuccessKey attributeEmpowermentCitizens and stakeholdersAccountability transparency & participationProcessResponsivenessOffices of Wafaqi Mohtasib, Offices of Provincial Mohtasib,Offices of Auditor General, Controller General, AccountantGeneralProvincial Anti -Corruption Establishments, Prime Minister’sInspection Commission, Chief Minister’s Inspection TeamRegulatory AuthoritiesFederal & Provincial Departmental Authorities, InternalAudit MechanismMedia & Civil Society OrganizationsWay Forward1. Oversight Institutions may adopt a more vibrant & proactiveapproach towards accountability issues and contribute insimplifying the procedures & forms in service delivery bodies.(Article 9(3) of Wafaqi Mohtasib (Ombudsman) Order, 1983.2. Service Delivery Bodies & Oversight Institutions may jointlyundertake research on service delivery issues with anorientation towards citizen satisfaction.3. The Committee on Simplification of Procedures at the Federallevel may be revived.4. A select number of Contracting and Procurement cases may bemay be analyzed to introduce changes in the system.5. Service Delivery Bodies may revise manuals and instructions tofacilitate the customers.Way Forward6. Fiscal accountability of all levels of government in particular ofthe local government service delivery institutions through:a. annual accounts presented to the approving council asprescribed under law/rules;b. audit reports presented according to the Constitution / law.7. Annual inspections may be conducted and acted upon in termsof accountability of officials.8. Develop capacity building culture for elected and non -electedfunctionaries.9. Upscale use of computer technology in service deliveryinstitutions (where feasible.)10. Wider dissemination of information about the changesintroduced in the systems and procedures.11. Social audit may be used for evidences based & informeddecisions regarding improved accountability procedures.74