Here - SAARC Human Resource Development Centre

SAARC Human Resource Development CentreIssues in the delivery of public services3. Lack of efficiency and skill• In the absence of the desired delivery ofservice, good governance can not berealized• Many projects implemented with thesupport of international donor countriesand agencies• Facing the problem of lack of efficiencyGovernance Issues PNAIssues in the delivery of public services4. Motivation for effective management• Constructive and creative efforts and duty boundpersonality are the supporting factors for goodgovernance• Reward and punishment as the basic mechanism formotivation5. Tradition-bound attitude• Bureaucrats, NGO/INGO personnel, and social serviceproviders are not promoted to work in high risk areas.• They are more involved in the process of servicedelivery without being accountable for ultimate output and resultGovernance Issues PNAIssues in the delivery of public services6. Psychological barrier• Hidden psychology of state is the rulerand the people are supposed to be ruled• Bureaucrats as highly authorized serviceproviders citizens as the consumers• Awareness of the citizens towards theirrights, duties and responsibilities willenhance the feeling of good governanceIssues in the delivery of public services7. A movement or a slogan• Thinking of good governance not an easytask but a challenge to the state, civicsociety, interest group and the citizens• Do not limit it to discussion, inquiry,workshop, seminar and gatherings.• Changed into movement from a mereslogan.Governance Issues PNAGovernance Issues PNAIssues in the delivery of public services8. Deterioration in state power• Historically, state was regarded as a soleauthority and sovereign over the citizens• In Nepal, forestry, electricity projects andeducation institutions as the examples ofsharing of the rights previously used bythe state• Commitment in different internationalresolutions and conventions curtailing theresources in other similar projectsGovernance Issues PNAIssues in the delivery of public services9.Imbalanced growth of nationallevel organizations• Traditionally established institutions like military,police, traditional institutions are more strongerthan the newly emerging democratic and welfareinstitutions• Given more emphasis on socio-cultural,entrepreneurial and innovative activities ratherthan political activities• If so, some of the government plans may not becompleted, some may not produce good resultand some may not reach the target groupsGovernance Issues PNA36