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Role of HRD in Improving Governance in the SAARC RegionRole of HRD in ImprovingProductivityOrganizationPresented by:Mr. Hasan HaiderAsian Competitiveness Institute (ACI),halian321@hotmail.comMan-powerMachinesMaterialsMethodsMeasurementMother Nature(6M)Services/ProductOrganizational Quality ProblemsAbsenteeismTime lost due to equipmentfailuresBilling errorsContract errorsChange work instructiondue to error in design.Misspelled written materialWrong data entry and calculationMissing FilesStock shortagesHotel guest taken tounmade roomsReservations not honoredPurchase order changesdue to errorRejections due toincomplete descriptionOrganizational Quality Problems (Cont..)Checking things because of lack of trustRectifying and reworkingApologizing to customersScrap, returnsWarranty claims serviceLate Reports.ProcrastinationImprove QualityThe future challengesWe Need to be able to do three things well, all at the same time!Reduce Lead TimeReduce CostProduction CostsQUALITYConformance tospecificationISO -Language of Quality System- Degree to which a set of inherent characteristics fulfillsRequirements (9000:3.1.1)FURNISHEDSUPPORTRight First Time,All the time.“Zero Defect”Customer Price“Better”“Faster”Net Margin“Cheaper”Build RightCharacteristicsMeet implied/MarketNeeds61
SAARC Human Resource Development CentreThe Journey Of ProductivityInitially productivity was interpreted as laborproductivityOver a period materials, energy, capital andother inputs were brought into the ambit ofproductivity.waste reduction of all kinds and improvingefficiency of operations“more and more’ withless and less”RESOURCE UTILIZATIONWhy Productivity Matters?High productivity is linked to higher standards oflivingAs an economy replaces manufacturing jobs withlower productivity service jobs, it is more difficult tomaintain high standards of livingHigher productivity relative to the competitionleads to competitive advantage in the marketplacePricing and profit effectsUnderstanding HRDHRD is a process fordeveloping and unleashinghuman expertise throughorganization developmentand personnel training anddevelopment for thepurpose of improvingperformance.Organizations are human-madeentities that rely on humanexpertise to establish and achievetheir goalsHuman expertise is developedand maximized through HRDprocesses and should be done forthe mutual long- and/or short-termbenefits of the sponsoringorganization and the individualinvolvedHRD professionals are advocatesof individuals/group, workprocess, and organizationalintegrityHRD Core BeliefsSource: Swanson & Holton, Foundations of HRDHRD Discipline – Relationshipwith ProductivityThe reason of Implementing Productivitybased HR Diagnosis-Organization PerformanceTarget LevelContinuousImprovementGapCurrent LevelPresentTime ScaleFutureWe have to to diagnoseour organization whythe the gap is isoccurring !!! !!!62
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