Retriever IV Fraction Collector User Manual - Isco

Retriever IV Fraction CollectorSection 5 Maintenance5.9 Service Department If you have a problem with the instrument or need parts information,contact the Teledyne lsco Service Department. If youwrite, please include all information that may be helpful insolving your problem. Contact information can be found at thebeginning of this manual.We strongly suggest that you contact the Service Departmentbefore deciding to return the unit for factory repair. Often aproblem can be solved in the field with just a call or letter to theService Department.5.10 How to Ship Returns Be sure all parts and hardware are back in place before packing.Wrap the unit in heavy paper or put it in a plastic bag. If theoriginal carton is not available put the wrapped unit in a strongcardboard box at least six inches longer in each basic dimensionthan the unit. Fill the box equally around the unit with resilientpacking material (shredded paper, bubble pack, expanded foamchunks, etc.). Seal it with strapping tape or gummed cloth tape.It is very important that the shipment be well packaged and fullyinsured. Damage claims must be settled between you and thecarrier. This can delay repair and return of the unit to you.5.11 Purchasing Parts Only the parts listed in the replacement parts list of this manualare stocked for immediate delivery by Teledyne Isco. Virtually allother parts are also available, but there may be some delay inshipping them because they are not normally stocked.When ordering replacement parts, please supply the followinginformation:1. Series number of the unit2. Item number3. Part number5-13