annual report - Tenaga Nasional Berhad

Organisation DevelopmentDivisionProcess Standardisation andImprovement (PSI)SESB launched the PSIprogramme on 27 November2007. SESB’s Quality Manual,9 General Procedures, 175 Level2 procedures and 216 workinstructions were developedthrough a joint effort of themanagement team and selectedkey personnel of the Company.34 staff members were trained asISO Lead Auditors and another64 staff members were trained asISO Auditors to facilitate InternalQuality Audit exercise and PSIimplementation programme inSESB. SESB’s Quality Manualand 9 General Procedures hadbeen submitted to SIRIM foradequacy audit in preparation forISO 9001:2000 compliance audittargeted for September 2008.S E S B M a n a g e m e n t Te a mapproved the Quality Frameworkas depicted in Figure M1 below on9 November 2007; thus enablinga structured implementationo f q u a l i t y i n i t i a t i v e s a n dstaff participation and hencepromoting team work. TheQuality Council headed by theManaging Director, oversees theplanning, execution, correctiveaction and review of all qualityinitiatives through regular QualityCouncil meetings. Each qualityinitiative is headed by a ProjectChampion who promotes, plans,coordinates and reviews progressof the quality initiative.Figure M1Quality FrameworkMCMSESBQuality CouncilQuality SecretariatISOSEMS AKP AUDIT GRR BMQualityWIT Secretariat CFT EWRM BMWAProject ChampionChange AgentSOPSug-ScnmSV5SetcHQWG1SC1WC7WC1WG2StationCoordinatorSC2WilayahCoordinatorWC6ProjectChampionWC2WG3WG4WG5WG = Working GroupSC3TxPSSC = Station CoordinationWc5WC4WC3WC = Wilayah Coordinator[ Tenaga Nasional Berhad ] [ Annual Report 2008 ]111