annual report - Tenaga Nasional Berhad

Operations Review – ICT Division[ Tenaga Nasional Berhad ] [ Annual Report 2008 ]92Core FocusThe ICT Division had continuedto enforce ICT Policies, Codesof Practice and Guidelines in itseffort to govern and consolidatethe use of ICT in TNB.Its core operational focus isto meet TNB’s Service LevelAvailability for TNB’s ICT Systemsand Telecommunication Networkwhich will directly assist TNB’score operations in providinga secure, reliable and alwaysavailable electricity supply to thecustomers.In addition, the Division hasimplemented security upgrades incritical areas to ensure that dataintegrity within its ICT systemsis not compromised. ICT hasalso invested time and effort toenhance productivity within TNBthrough a range of internallydevelopedsystems to supportTNB’s Customer RelationshipManagement framework,Supply Chain Management andcommunication strategy.Operational ImprovementsMajor ProjectsDuring the period under review,the Integrated Fleet ManagementSystem (IFMS) was implementedin Selangor, Wilayah PersekutuanKuala Lumpur and Putrajayaf o r e ff i c i e n t m a i n t e n a n c emanagement of all TNB fleetvehicles as well as effectivemonitoring of performance andservice quality provided by TNBappointed workshops.