annual report - Tenaga Nasional Berhad

ICT DivisionICT is continuouslyinnovating its ways toimplement ICT requirementsin TNB to support TNB’soverall vision and mission.Highlights of Achievements:Completed ‘Mobile Field Force AutomationProject’ to improve communication andbreakdown response time between TNB’sCall Management Centre and its field crew.Completed TNB’s 10-Year GIS MasterplanStudy aimed to formulate a long term GISroadmap and implementation strategy fora comprehensive Corporate GeographicalInformation System (CGIS) covering alldivisions within the Group.Developed TNB’s E-Application, a web-basedsystem that allows housing developers andindividual customers to apply for electricitysupply online.[ Tenaga Nasional Berhad ] [ Annual Report 2008 ]90Technical upgrading of TNB EnterpriseSystems which include ERMS, EHRMS andeCIBS to a higher platform version. With thecompletion of SAP upgrade, users can expectbetter functionalities and a more user-friendlysystem interface in future.Upgraded and expanded the Division’s datacenter to host critical TNB ICT servicesand applications. TNB Data Center 2was established early this year to providehot backup to TNB’s Data Center 1. Theadditional facility is critical as it enabled TNBto provide the necessary security assuranceto TNB stakeholders in terms of safeguardingimportant data.Undertook the revamping of TNB Intranet toprovide a user-friendly interface and encouragecollaboration and sharing of information on asingle platform.