annual report - Tenaga Nasional Berhad

Operations Review – ICT DivisionQuality Management andInitiativesThe ICT Division’s qualitymanagement was implementedthrough improvements inthe Enterprise ResourcePlanning System, establishingWork Improvement Teams(WIT), implementation of 5Sand conducting Safety andEnvironment Management System(SEMS) baseline audit.Four (4) Work ImprovementTeams (WIT) had implementedprojects to improve their dayto-daywork which included themanagement of Data CenterAccess and Inventory. SEMSbaseline audit was conductedto determine the safety level ofall operational units in the fourregions of Peninsular Malaysia.Capability BuildingThe ICT Division strongly believesthat building capability of its workforce is fundamental to enhancingperformance and the pursuitof the journey for excellence.Various initiatives were taken toimprove staff competencies andmotivation including knowledgesharing sessions with staff,job attachment, Face2Facecommunication programme todiscuss staff aspirations, identifygaps and development needs, KPIcascading sessions, and rewardand recognition programmessuch as ICT’s Quarterly/AnnualAnugerah Khidmat Cemerlang(AKC) Award and Monthly Top 5CMS Implementers.Relationship ManagementThrough its partnership withstakeholders, the Division wasable to implement the followingstrategic alliance programmesfor TNB:• Expansion of the strategicsourcing scheme introducedin 2004/2005 to includepurchases of other ITequipment such as scanners,projectors, printers and tonersas well as telecommunicationsequipmentThe Division had successfullyorganised the ICT OfficeProductivity Day to promote ICTproducts and services includingtools and tips to improvework productivity to TNB staff.Through the event, staff hadbenefited from affordable ITproducts offered by TNB thirdparty vendors. In response toencouraging staff feedback, ICTOffice Productivity Day will beorganised as an annual event.The ICT Division has alwaysbeen proactive in supportingand participating in welfareprogrammes. Contributions incash and in-kind have beenmade to the needy such as PCdonation to schools.[ Tenaga Nasional Berhad ] [ Annual Report 2008 ]94