annual report - Tenaga Nasional Berhad

Operations Review – Sabah Electricity Sdn Bhd[ Tenaga Nasional Berhad ] [ Annual Report 2008 ]a.b.AKP InitiativesA work group leader wasappointed by the QualityCouncil to spearhead eachof the nine (9) AKP criteria.A w o r k i n g c o m m i t t e ewas also formed for eachwork group to developimplementation work plans forthe respective group, gatherand collate evidence foractivities conducted, preparepresentation materials andfinal report for submission toTNB. SESB scored 700 pointsfor AKP in FY2006/2007, andthe target for FY2007/2008is 750 points.WIT/CFTDuring FY2007/2008, 50‘Work-Improvement Teams,’(WIT) and 33 ‘Cross-Functional Teams,’ (CFT) wereformed from among the staffto address specific issuesaffecting performance ofthe company. Based on theQuality Framework structure,each of the WIT and CFTteam was headed by aProject Champion. Some ofthe CFT projects had begunto bear fruits such resultsas ‘rentice management,’‘reducing system losses,’and ‘data integrity in meterreadings’. A ‘7 Quality Tools’course was also organised for25 potential WIT facilitatorsto enable them to facilitateWIT projects.c.d.5S programmeThe 5S programme wasinitiated in SESB in November2007. A Project Championwas appointed to overseethe overall 5S programmescovering 34 stations. 90staff members were trainedas internal 5S auditors whoin turn conducted quarterlyinternal audits on all the 34stations. The internal auditsexercise has contributed toa reduction of stations with‘zero STAR’ rating from 19 to6, improved the number ofstations with ‘4 STAR’ ratingfrom 0 to 8, and 1 stationachieved a ‘5 STAR’ rating.Concerted efforts by the 5SProject Champion and 5SStation Facilitators coupledwith the continuous supportfrom the management led to11 stations being conferred5S certification by MalaysiaProductivity Centre (MPC) inJuly 2008.Safety and EnvironmentManagement System (SEMS)SEMS programme had beenin practice in SESB since2002. With the introductionof Quality Framework in2007, the SEMS programmesucceeded in making majorheadway, an indication ofstaff commitment towards‘safety and health’ at theirrespective work place. 118staff members were trainedas SEMS auditors. The jointconcerted efforts of theSEMS Project Championand Station Facilitators hadresulted in the reduction ofnumber of stations having‘zero STAR’ rating from 4 to0 , and increased the numberof stations having ‘2 STAR’rating from 9 to 20.e. Shared ValuesSESB initiated a ‘SharedValues’ quality initiativebased on the 5 Shared Valuesnamely: integrity, customerfocus, business and servicesexcellence, and caring.A Project Champion hasbeen appointed to drive theinculcation of Shared Valuesthroughout the Company.A ‘Shared Values’ programmewas conducted by ILSASon 13-14 May 2008 for40 change agents from variouszones and departments inSESB.Information System DivisionOne key focus of the IT initiativefor the year is the company-widedissemination of information toall staff in SESB through theIT Infrastructure. Kiosks wereplaced at 33 strategic sitesat SESB local offices whereinformation from SESB Website,Intranet and shared systemscould be accessed by thosenot provided with individualPC workstations such as fieldstaff, security personnel, driversand general workers. Commonemail addresses are assignedfor these staff at the Kiosksto facilitate better and fastercommunications. PC penetrationlevel in SESB has exceededits target of 90% following theinstallation of the kiosks.Another major improvement isthe replacement of 9.6kbps and128kbps data-communicationlines with streamyx 1.5Mbpsat eleven SESB branch offices.Beside improving the responsetime, the Company was ableto realised an annual saving ofRM185,000 from the reducedline rental charges.112