annual report - Tenaga Nasional Berhad

Other Services – Productivity And Quality Management[ Tenaga Nasional Berhad ] [ Annual Report 2008 ]170Productivity and Quality ManagementDepartment (PQM) is responsible forimproving TNB’s overall productivityand quality and facilitates corporatechange programs. It comprises of threeunits: Change Management Unit, PolicyManagement Unit and Quality andOrganisational Development Unit.Change Management UnitChange Management Unit (CMU)facilitates the Divisions in developingkey initiatives and achieving their setCorporate Programme targets. The unit’sobjective is also to increase the successrate by assisting the identification andremoval of potential blockers and toidentify interventions. This departmentalso monitors the implementationand achievement of each Division’sKey Initiatives under the CorporateTransformation program. TNB is currentlyundergoing a push towards serviceexcellence under its Service Excellence10/10 (SE10/10) corporate transformationprogramme scheduled to complete by2010. This unit also assists TNB Divisionsimprove through implementation ofshort term special change projects andthrough workshop facilitation and teamdevelopment activities.Policy Management UnitPolicy Management Unit has a majorresponsibility in the coordination of TNBQuality Management System (QMS)activities in accordance to the QualitySystem Certification Scheme by SIRIM.To carry out this responsibility, PolicyManagement Unit has established thefollowing as its objectives:• To ensure the achievementand sustainability of ProcessStandardisation & Improvement(PSI) in TNB by assisting ClientDivision/Department document theirprocesses, procedures and workinstructions based on ISO 9000Standards Requirements.• To ensure the availability andutilisation of the latest policies,procedures and circulars throughoutTNB.In order to support its objectives, it hasto undertake the following roles:A.B.PROCESS STANDARDISATION &IMPROVEMENT(MS ISO 9001:2000)• A d v i s o r y s e r v i c e s a n dguidance to Client Divisions/Departments with regardsto PSI implementation andsustainability• Develop and continuouslyupdate curricula and modulesof PSI training with ILSASPOLICY COLLATIONCoordinate collation of policies,procedures and circularsOrganisational DevelopmentAnd Quality UnitThe Organisational Development andQuality Unit is responsible for promotingquality in the organisation throughsuch initiatives as the President QualityAward (AKP), Work Improvement Team(WIT), 5S, Team Building and others.Effective from the period underreview, the AKP assessment would beheld biannually. The longer intervalprovided TNB with sufficient time toprepare itself for participation in theQuality Management Excellence Award(Category 4). The effort paid off whenTNB won the award and went on togarner the Prime Minister IndustryExcellence Award (AKIPM) for 2007.TNB had continued to keep the qualitytradition alive especially in WIT wherethere are now some 700 active WITteams in the Group and its subsidiaries.For FY2007/2008, the WIT teams hadwon the following awards:• Malaysia Productivity CentreDirector General Award – for TNB’sparticipation and success achieved inMPC National ICC Convention. Theaward was received by Datuk AbdulRazak Majid, Senior Vice PresidentCorporate Affairs on behalf of TNB.• Prism Award Category 1 – GoldMedal – awarded to EG WIT ofSultan Iskandar Power Station, PasirGudang, Johor at the IndonesianQuality Convention 2008 held atCisarua, Jakarta, Indonesia.• Runner Up Services Sector wonby Impian WIT of Glugor PowerStation, Penang at the ICC NationalConvention 2008 at One WorldHotel on 19-22 August 2008 afterhaving defeated 38 other teamsnationwide.• Silver Award to K-Power WIT ofTNBD Kuala Lipis, Pahang at theInternational Convention of QualityControl Circles (ICQCC) in Beijingon 23-26 October 2007.TNB continues to implement the 5Sconcept throughout the organisation toprovide a comfortable and conducivework environment. While not being theirprincipal objective, several businessunit had been conferred 5S certificationfrom the National Productivity Centre(NPC). Indeed the Tuanku Ja’afar PowerStation at Port Dickson was selectedas the winner of NPC National 5SPractitioner 2007.