annual report - Tenaga Nasional Berhad

Operational Summaryi.Regulatory and RelationsManagement DepartmentThe Department focuses ondeveloping and enhancingclose relationships andlinkages between TNB andthe Regulators, GovernmentAgencies, individuals,organisations and associationsthat may exercise influenceover matters relating to TNBin particular and the powerindustry in general.ii. Legal Services DepartmentThe Department providesCorporate legal & litigationadvisory on operationalmatters, as well as ensuringcompliance with Acts ofParliament, especially theElectricity Supply Act 1990,relevant rules, regulationsand by-laws, as well as theTerms and Conditions ofLicencing for TNB and itssubsidiaries.v. Yayasan Tenaga Nasional(YTN)Yayasan Tenaga Nasional(YTN), established as a trustbody for TNB, ensures thatthe company’s corporatesocial responsibility initiativesand efforts are continuouslymet through scholarships andloans to deserving students.to policy making and otherfiduciary duties to the TNBGroup within the ambit ofcompany laws, securitieslaw, Securities Commissionguidelines and Bursa Malaysialisting requirements. Its otherkey function is to assist theBoard of Directors in adoptingc o r p o r a t e g o v e r n a n c eprinciples and practicesas essential elements toCompany performance andintegrity. The Office is alsoresponsible for administrationmatters related to registrationof public, as well as eligibleemployee shareholders.• Revamping of “Livewire”,TNB’s intranet system, foreasier accessibility andinformation sharing in TNB.• Launching of a new TNB-wideinformation sharing channelcalled “TNB NewsTube” whichemulates features similar tocorporate-wide broadcast.Human ResourceManagementRecognising that the workforceis one of its most valuableassets in driving the success ofits operational objectives, theDivision placed great emphasisin building the capacity of itshuman resource through trainingprogrammes to suit the diverserequirements of the variousprofessional disciplines withinthe Division.Customer Focus andStakeholders Managementiii. Corporate CommunicationsDepartmentT h e D e p a r t m e n t i sresponsible for managingstakeholders’ perceptionsthrough effective internal andexternal communications inmedia relations, communitya f f a i r s a n d c o r p o r a t eresponsibility, corporatebranding, events and sportsmanagement, publications,w e b s i t e , a n d i n t e r n a lrelations. In addition, theDepartment is responsible forGaleri Tenaga, which housesthe much acclaimed andhighly valued TNB corporateart collection.iv. Company Secretary ServicesThe office of the CompanySecretary is responsible forcompliance with Statutoryand Regulatory requirementsand the effective functioningof the Board with respectOperational ImprovementsIn the year under review, theCorporate Affairs Division hasimplemented various initiativesto continuously enhance theefficiency and effectiveness ofits programmed activities. Theseinclude:• Development of a LegalManagement System forlitigation management andmonitoring.• Installation of an internalCorporate CommunicationsInformation System (CCIS) fordocumentation and sharingof information on calendar ofcorporate activities, media newsclippings, document library andassignment of tasks.• Operationalisation of a LoanMonitoring System to keeptrack of loan repayments bystudents.The Division is fully committedto the Company’s SE 10/10Service Excellence initiative.Various systems, activities andprogrammes were undertakento raise the proficiency levelsconsistent with the CorporateObjectives on service excellence.These include the setting up ofthe Pusat Aduan Korporat andCorporate CommunicationsInformation System (CCIS),analyses of the Customer SurveyIndex (CSI) and EmployeeSurvey Index (ESI) as yardsticksand feedback to improve oncustomer satisfaction, organisingCommunity Leader OutreachProgrammes (CLOP), CorporateBranding initiatives, creating TNBtalks – an internet-based sourceof reference on TNB issues for theMalaysian media, and facilitatingTNB Media Workshops, as wellas hosting regular sessions withstakeholders.[ Tenaga Nasional Berhad ] [ Annual Report 2008 ]77