annual report - Tenaga Nasional Berhad

Operations Review – Generation Division[ Tenaga Nasional Berhad ] [ Annual Report 2008 ]3. Positioning TNB REMACOTNB Repair and MaintenanceSdn. Bhd. (TNB REMACO), isa wholly owned subsidiary ofTNB. It provides repair andmaintenance services to TNBgroup core activities especiallyin power plants and distributiontransformer maintenance. It hasalso established a repair shopwith capability to refurbishvarious components of powerplants. It has strived vigorously tofulfil its functions efficiently andeffectively, building a nationalreputation of engineeringexcellence.TNB is positioning TNB REMACOto bring in extra revenue to TNBby actively marketing its servicesin power generation sector andenergy-related industries toexternal customers locally andabroad. To date, TNB REMACOhas succeeded in securing workswith several Independent PowerProducers including PetronasCUF in Kerteh and Gebeng forscheduled maintenance of gasturbine. TNB REMACO has alsoprovided repair and maintenanceservices to ASEAN countries.4. Establish customer/stakeholder managementprogrammeThe Division is fully committedto not only meeting butexceeding all customers andstakeholders expectations. In thisregard, it fully supports TNB’snewly established CorporateAffairs Division and its activitiesto enhance all stakeholderinteraction, especially with theregulators and customers.Implementation of ProcessStandardisation andImprovement (PSI)The Process Standardisationand Improvement (PSI) initiative,b a s e d o n I S O 9 0 0 1 : 2 0 0 0certification framework, hasb e e n i m p l e m e n t e d i n a l lpower stations, departmentsand subsidiaries under theGeneration Division since 2005.All the areas mentioned abovehave been certified by SIRIMUKAS to the ISO 9001:2000Quality Management System.The Division had also establishedCustomer Feedback ManagementSystem as part of its ISO 9001Quality Management Systemto manage customer feedbacksand complaints through surveysand other channels.Human Resource CapacityBuildingThe Generation Division hasdrawn up various trainingprogrammes to further enhancethe technical and businesscompetencies of its workforce soas to enable them to contributepositively towards achievingits business objectives whichamong others, also include thenew initiatives of expanding itsnon-tariff revenue and overseasbidding for new power plantprojects. It is also part of thestrategic initiative to achieveTNB’s SE10/10 target. Staffswere also being sent to qualitytraining programmes organisedby SIRIM, NIOSH and MPC tobe accredited as auditors andsystem implementers.T h e D i v i s i o n ’s i n - h o u s eexperts had been rigorouslyimplementing Reliability CentredM a i n t e n a n c e ( R C M ) a n dReliability Based Inspection (RBI)as part of the effort towards0% EUOR. In addition, TotalProductive Maintenance (TPM)is being introduced to enhancethe above effort.AwardsIn keeping with its track recordas an award-winning Division,the power stations under theGeneration Division listed belowhad won various accolades andawards during the period underreview.Malaysian Society ForOccupational SafetyAnd Health (MSOSH)Awards 2007GOLD CLASS 1• Cameron HighlandsHydroelectric Scheme• Sultan Ismail, Paka PowerStation• Chenderoh Power Station• Putrajaya Power Station• Tuanku Ja’afar, Port DicksonPower StationGOLD CLASS 2• Jambatan Connaught,Kelang Power Station• Sg. Perak HydroelectricScheme• Gelugor Power Station• Sultan Azlan Shah, ManjungPower StationSILVER• Sultan Mahmud, KenyirPower Station• Sultan Iskandar, PasirGudang Power StationBRONZE• Sultan Ismail Petra, PergauPower Station54