annual report - Tenaga Nasional Berhad

Operations Review – Planning DivisionManagement of TNB Business PerformanceThe Planning Division had completed the development of top management Key Performance Indicators(KPIs) for Financial Year 2009. In addition, the Division is also responsible for monitoring the TNBHeadline KPIs (Please see Table 1) which are tracked by Khazanah Nasional under the Government LinkedCompanies (GLC) Transformation Programme.Table 1: TNB Headline Key Performance IndicatorsFinancial YearKey Performance IndicatorsActual2004Actual2005Actual2006Actual2007Target2008Actual2008Return on Assets (ROA) 2.6% 2.2% 3.3% 6.3% 5.5% 4.6%Gearing 68.6% 64.9% 58.1% 49.9% 55%-60% 46.9%Unplanned Outage Rate (UOR) 9.4% 6.1% 4.7% 2.2% < 3% 3.3%T&D Losses 10.8% 10.5% 11.0% 10.0% < 9.5% 9.5%Transmission System Minutes(minutes)Distribution SAIDI 1 Minutes(minutes)18.0 14.0 7.3 9.3