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Review Report on the Lump Sum Grant Subvention ... - lwb.gov.hk

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Annex 6Page 1 of 1Flowchart <strong>on</strong> how LSGSC Handles Complaints against NGOsComplaintaddressed to LSGSCreceivedSecy/LSGSCscreens ifcomplaint is withinLSG ambitSecy/LSGSC repliesNGO & complainantYesNoFollow usual proceduresfor handling complaintsOpen fileSecy/LSGSC calls LSGSC meeting todiscuss/endorse findings &recommendati<strong>on</strong>s of <strong>the</strong> Hearing.Register & acknowledge receiptcopied to LSGSC MembersNotify NGO of complaint andask for resp<strong>on</strong>se asap from:If complaint is a likely violati<strong>on</strong> of LSGprinciples, a Hearing of representati<strong>on</strong>of complainant by 2 LSGSC Members<strong>on</strong> m<strong>on</strong>thly roster will be held.Secy/LSGSC and AO will providesecretarial assistance and backgroundinformati<strong>on</strong> in <strong>the</strong> Hearing.CEO re complaintagainst service, staffNGO to justify whe<strong>the</strong>r <strong>the</strong>m<strong>on</strong>ey is spent <strong>on</strong> FSA/FSArelated activities. Seek advicefrom relevant Service Branchfor comments, if necessaryInform LSGSC of progress / outcomeBoard Chairman recomplaint against CEO,financial management

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