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, Metropolitan Transportation Authority Roosevelt Av (East Leg) College Pt Blvd Northern Blvd Q48 Queens Blvd Queens Plz Jamaica Av Q60, X68 Bowne St Northern Blvd Rose Av Q65 Northern Blvd (East Leg) College Pt Blvd Glenwood St Q12, Q13, Q28, QM3 Parsons Blvd (North Leg) Rose Av 144 Pl Q25, Q34 Table 36. Vision Zero Priority Intersections Intersection NE Queens Bus Routes 169 St/Av & Francis Lewis Blvd Q16, Q76 169 St/Homelawn St & Hillside Av Q1, Q2, Q3, Q17, Q30, Q31, Q36, Q43, Q76, Q77, X68 172 St & Hillside Av Q1, Q2, Q3, Q17, Q36, Q43, Q76, Q77, X68 188 St & 73 Av Q17, Q88, QM1, QM5, QM7, QM8 205 St & Hillside Av Q1, Q43, Q76, Q77, X68 Elder Av & Main St Q20, Q44 Hillside Av/166 St & Merrick Blvd Q1, Q2, Q3, Q17, Q36, Q43, Q76, Q77, X68 Kissena Blvd & 71 Av Q25, Q34 Main St & Booth Memorial Av Q20, Q44 Main St & Roosevelt Av Q17, Q20, Q25, Q27, Q34, Q44, Q48, Q65 Northern Blvd & 146 St Q13, Q28, QM3 Parsons Blvd & Hillside Av Q25, Q34, Q43, Q65, Q111, X68 Roosevelt Av & College Pt Blvd Q48 Sanford Av & Kissena Blvd Q17, Q25, Q27, Q34, Q65 Springfield Blvd & Hillside Av Q1, Q27, Q43, Q88, X68 Union St & 31 Rd Q20, Q44 Union St & 35 Av Q16, Q20, Q44 Union St & 39 Av Q13, Q16, Q28 Union St & Sanford Av Q65 Union St & Northern Blvd Q20, Q44 Union Tpke & Main St Q20, Q44, Q46, QM1, QM5, QM6, QM7, QM8 COMFORT + ENVIRONMENT Passenger Environment The MTA’s Passenger Environment Survey (PES) provides an assessment of the on‐board conditions encountered by passengers in terms of floor and seat cleanliness, litter, and climate control. Passing scores for climate control require that the average temperature of the front and the back of the bus is between 50°F and 78°F degrees, except when the ambient temperature is above 98°F in which case the temperature must maintain no less than a 20°F differential. Passing scores for litter require the bus to be essentially litter free with no opened or spilled food nor rolling bottles/cans. In order to be considered passing, floors and seats are required to be essentially dirtfree (i.e., no sticky, wet spots or unusable seats), with allowances for irreparable “ground in” spots. Local buses in Northeast Queens have less litter and are generally cleaner than buses citywide. Climate scores are lower than buses in the rest of New York City. Express buses in Northeast Queens have less litter that express buses citywide. They are just as clean on the interior, but less clean on the exterior. 50
, Metropolitan Transportation Authority Table 37. Passenger Environment Survey – Local & Limited Northeast Queens Citywide Litter‐Free 90% 88% Cleanliness (Exterior) 97% 95% Cleanliness (Interior) 95% 92% Climate 92% 95% Table 38. Passenger Environment Survey – Express Northeast Queens Citywide Litter‐Free 93% 87% Cleanliness (Exterior) 79% 90% Cleanliness (Interior) 92% 92% Loading Guidelines The MTA has adopted service and loading guidelines to ensure that the proper level of bus and subway service is provided. For buses, these guidelines are a function of where along the route the bus has its highest number of riders on board. This location is called the maximum load point. Schedule guidelines (which establish the minimum service frequencies or average headways for bus and subway service) apply when ridership is low; loading guidelines apply when ridership is high. On routes where demand is high, loading guidelines determine the appropriate level of service based on the maximum load point, or the greatest number of customers riding at one time along a route. The number of customers can vary by the frequency of service, time of day, day of week, vehicle size or type, and route type. MTA loading guidelines reflect this variation. There are several important characteristics of loading guidelines: Loading guidelines are based on the maximum load point on a bus or subway route in the peak direction. The number of customers at other locations along the route, and in the reverse direction, is lower (often much lower) than the maximum load point. Loading guidelines are an average for each time period. For example, bus loading guidelines call for a seated load, with no standees, on routes operating on six‐minute headways during weekday middays. This guideline does not guarantee that no customers will stand; it does ensure that, on average, buses will carry a seated load of customers during the weekday midday time period. Loading guidelines are designed for optimal operations. When crowds on buses and trains exceed loading guidelines, a lack of internal circulation of passengers during stops because boarding and alighting slow down. Individual delays build and reinforce each other throughout the system resulting in system‐wide service delays. Loading guidelines for frequent service require full buses prior to scheduling additional trips. However, less frequent routes will receive additional scheduled trips once a not‐quite full bus has reach a certain load level on a sliding scale. This encourages ridership by scheduling more frequent service than demand would otherwise warrant and making even lower‐frequency routes an attractive and viable option. 51
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Queens

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