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, Metropolitan Transportation Authority Methodology This study evaluates current bus service in Northeast Queens using various sources of data and community input. These data primarily include Bus Time GPS data and Automatic Fare Collection MetroCard data. This study examined a large amount of archived Bus Time data, integrated with Automatic Fare Collection (AFC) data from MetroCards. The data were captured and analyzed to evaluate bus service, performance, and ridership. This methodology provided service planners with a comprehensive dataset based on 100% of actual data. Since the launch of Bus Time for Queens buses in 2014, real time automatic vehicle location information is available for all buses. These data are captured and stored to evaluate bus service, performance, and ridership, supplementing the prior system of manual data sampling with traffic counts. With the data captured from Bus Time, wait assessment and on‐time performance data are calculated. These metrics, along with service availability and passenger environment scores, were evaluated to determine quality of service. Automatic Fare Collection MetroCard data provided ridership and transfer information. Community input was received at meetings of the Public Transit/Transportation Committees of Queens Community Boards 7, 8, 11, and 13 between October 2014 and April 2015, as well as a public workshop held on February 26, 2015 at Queensborough Community College. More than 100 participants attended the Northeast Queens Bus Study Public Workshop. This provided an opportunity for community residents to speak directly to bus service planners about bus service in the area. Further comments were collected by the office of Senator Avella and forwarded to the MTA for consideration and analysis. Characteristics of Northeast Queens Northeast Queens is a large area that covers 31 square miles. The study area is bounded by Flushing Bay and the Van Wyck Expressway to the west, Hillside Avenue to the south, the Nassau County line to the east, and the East River to the north. This study area is composed of the following neighborhoods: Flushing, Whitestone, Bay Terrace, Bayside, College Point, Oakland Gardens, Douglaston, Glen Oaks, Fresh Meadows, Little Neck, Mitchell‐Linden, Bowne Park, Beechhurst, Bellerose, Fort Totten, Malba, Robinwood, Auburndale, Floral Park, Hollis Hills, Queens Village, and New Hyde Park in addition to others. Northeast Queens spans Community Boards 7,8,11, and 13. Downtown Flushing is the major economic center and transportation hub within the area. Major educational institutions include Queens College, St. Johns University, and Queensborough Community College. There are also several large high schools within the study area. Schools are one of the largest generators of bus customers in Northeast Queens. Other community facilities and parks in the study area include Queens Botanical Garden, Kissena Park, Queens County Farm Museum and Alley Pond Park. Large institutions such as the NY Hospital Center of Queens, Long Island Jewish Hospital, Creedmoor State Hospital, and Flushing Hospital are also located in the area. 4
, Metropolitan Transportation Authority Figure 1. Study Area Map Population/Demographics There are 565,378 total residents living in the Northeast Queens study area, according to the 2010 Census. The area’s population increased 1.68% from 2000 to 2010, while Queens County grew 0.1% and New York City grew 2.1% over the same period. Almost 16% of Northeast Queens residents are 65 years of age and older. Only 12% of all NYC residents are in this age cohort. This age cohort grew at a faster rate in Northeast Queens than the total population from 2000 to 2010, increasing 2.34%. NYC’s elderly population grew 5.9% during this same period. Women accounted for 52% (295,531) of residents and men accounted for 48% (269,847). Northeast Queens has a very diverse population, where 41% of the population identified as Asian, 35% identified as 5
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Queens

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