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, Metropolitan Transportation Authority Loading Guidelines for Local Bus Loading guidelines vary across route type, time of day/week and bus size. Guidelines outline the most common service intervals (headways) for standard and articulated buses, grid and feeder routes, and for peak periods, off‐ peak periods (includes middays, early evenings, and weekends), and late evening. During overnight periods, service frequency will generally be governed by the schedule guideline’s minimum frequency of 60 minutes. Average Peak Load Peak load is the number of passengers on a bus at its busiest point. MTA loading guidelines do not refer to individual buses. These guidelines refer to the peak number of passengers on a specific route, averaged over a given period of time (½ hour during the peak, one hour during off‐peak). Route Type Routes are characterized as grid or feeder service. Grid routes constitute most local bus routes. Grid routes operate through multiple neighborhoods with customers boarding and alighting throughout the length of the route. Feeder routes primarily carry customers from outlying areas to a subway station or major terminal, with most customers having a common origin or destination. Feeder routes are permitted to carry more customers per bus because there is less need for internal circulation due to the common origin or destination. Feeder routes in Northeast Queens include the Q1, Q13, Q15, Q15A, Q16, Q26, Q28, Q36, and Q64. Frequency of Service During peak hours, most bus service is scheduled so that all seats can be filled and some passengers will be standing at the route’s busiest point, i.e., the number of passengers exceeds the number of seats when the bus is most crowded. For example, the MTA will not add buses to a peak‐period grid route with 5‐ minute headways until a 40‐seat bus has more than 54 peak‐point riders, on average. As bus frequency decreases, the allowable average peak load also decreases. Table 39. Current Loading Levels Compared to Loading Guidelines (NYCT Routes Only) Weekday Saturday Sunday Route AM Peak Hour Mid (1pm‐ 2pm) PM Peak Hour Eve (8pm‐ 9pm) AM Peak Hour Mid (1pm‐ 2pm) PM Peak Hour Eve (8pm‐ 9pm) AM Peak Hour Mid (1pm‐ 2pm) PM Peak Hour Eve (8pm‐ 9pm) Q1 91% 54% 86% 68% 64% 64% 95% 61% 63% 51% 75% 58% Q12 96% 94% 90% 99% 91% 97% 93% 95% 93% 81% 83% 80% Q13 97% 78% 86% 87% 95% 80% 77% 89% 88% 86% 78% 76% Q15 93% 68% 86% 84% 63% 83% 73% 90% 75% 93% 83% 78% Q16 86% 76% 92% 80% 78% 58% 67% 40% 44% 53% 72% 74% Q17 90% 69% 86% 99% 94% 99% 90% 91% 97% 88% 82% 83% Q20* 90% 84% 88% 88% ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ Q26 86% ‐‐ 80% 91% ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ Q27 91% 96% 81% 87% 96% 95% 86% 96% 91% 82% 88% 91% Q28 97% 93% 99% 73% 78% 76% 78% 75% 94% 82% 91% 69% Q30 99% 83% 94% 95% 81% 82% 92% 62% 67% 81% 94% 65% Q31* 91% 89% 89% 62% ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ Q36 93% 79% 91% 89% 79% 82% 79% 73% 54% 93% 70% 40% 52
, Metropolitan Transportation Authority Q43 97% 92% 91% 96% 97% 97% 97% 88% 90% 90% 79% 100% Q44 92% 98% 91% 90% 94% 95% 100% 94% 95% 80% 86% 75% Q46 93% 88% 93% 98% 98% 96% 98% 77% 86% 85% 87% 86% Q48 71% 52% 72% 70% 79% 92% 67% 83% 44% 45% 33% 54% Q58 89% 94% 86% 76% 87% 89% 89% 99% 88% 95% 91% 88% Q76 60% 92% 97% 57% 60% 92% 97% 57% ‐‐ ‐‐ ‐‐ ‐‐ Q88 100% 87% 92% 81% 100% 87% 92% 81% 69% 82% 89% 97% X68 97% ‐‐ 87% ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ ‐‐ *Q20 Saturday and Sunday service is scheduled with the Q44. Q31 weekend service Schedule Guidelines Schedule guidelines establish the minimum service frequencies for bus and subway service. This is intended to maintain basic mobility coverage throughout MTA’s service area. The minimum frequencies for bus and subway service vary by time of day and by day of week. In many cases, however, routes need to operate at shorter intervals than the guideline minimums in order to accommodate higher ridership levels. In these cases, loading guidelines match service to the number of riders using a particular route at a given time. Minimum Service Frequencies Local Bus All Times except Late Nights: If service is provided, it should operate at least every 30 minutes. Late Nights (1 a.m. – 5 a.m.): If service is provided, it should operate at least every 60 minutes. Express Bus Weekday Peak Periods and Weekday Middays: If service is provided, it should operate at least every 30 minutes. Weekday Evenings and Weekends: If service is provided, it should operate at least every 60 minutes. Bus Stop Furniture Several furnishings enhance the comfort and environment at bus stops, including shelters, seating, and customer information in Guide‐a‐Ride canisters. MTA bus stops in the city are delineated by two types of signage. All NYCT bus stops have lollipop signs displaying the bus route numbers, bus destinations, and stop location. MTA Bus Company bus stops that are shared with NYCT have lollipop poles as well, but some bus stops served exclusively by MTA Bus Company routes have simple metal pan signs only displaying route numbers. Bus Shelters In Northeast Queens, 27.6% of bus stops have bus shelters, compared to 25.2% in all of Queens and 27.2% citywide. The Q50 and Q34 have the highest percentage of bus shelters per stop, with 44.6% and 44.3% of the respective stops enhanced with bus shelters. The route with the smallest percentage of shelters at bus stops is the Q19, for which less than 12% of bus stops have shelters. Bus Stop furniture is under the jurisdiction of NCYDOT, not the MTA. While the MTA supports the installation of bus shelters and benches as a way to improve customer comfort, community requests for additional locations should be transmitted to NYCDOT for consideration. 53
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