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, Metropolitan Transportation Authority Table 40. Bus Stop Shelters in Northeast Queens Bus Stop Shelters Number Of Shelters Number Of Bus Stops % of Bus Stops With Bus Shelter Citywide 6,747 24,798 27.2% All Queens Routes 2,065 8,195 25.2% Study Area Routes 896 3,252 27.6% CUSTOMER COMMUNICATION The last evaluation criteria for the quality of bus service is the availability of information for customers and the communication of this data. Three ways that the MTA shares bus schedule information with customers are Guide‐a‐Ride canisters at bus stops, Bus Time on phones and computers, and public timetable pamphlets with maps on buses and at www.mta.info. In partnership with NYCDOT, real‐time information displays have been established at selected bus stops throughout the city and additional locations are being studied. Guide‐a‐Ride Guide‐a‐Ride canisters contain maps and schedules of the routes serving each stop to help customer navigation. All NYC Transit bus stops have Guide‐a‐Ride canisters and almost every MTA Bus Company stop has them as well. Guide‐a‐Ride canisters have been installed on NYCT bus routes for many years, but were installed on MTA Bus Company routes in the study area within the past few years. The MTA Bus Company is working to install canisters at the few remaining bus stops where canisters are absent. The information is updated whenever the bus schedule or bus route is changed. Bus Time In addition to printed Guide‐a‐Ride maps and schedules, Bus Time offers bus riders advance information on approaching buses via the internet on computers, smartphones, and other web‐enabled devices, as well as via SMS message from cell phones. It uses Global Positioning System (GPS) hardware and wireless communications technology to track the real‐time location of buses. Bus Time has been available for all Queens buses since March 2014. This technology allows riders to see how far buses are from their stop for any given route, to predict wait times. It can also be used at home so that riders can choose to leave just in time to meet their bus at their stop. By taking advantage of Bus Time, riders can better decide which bus route to utilize when multiple options exist, especially in the event of service disruptions or incidents. Riders can also take advantage of broadcasted public service alerts through the MTA website and apps to learn about any incidents or delays affecting service. Printed Customer Information Printed bus timetables and maps are available on buses and at the Customer Service Center at 3 Stone Street in Lower Manhattan. 54
, Metropolitan Transportation Authority 5. PUBLIC INPUT During the course of the Northeast Queens Bus Study, the MTA received public input from bus customers, local residents, and elected officials through several channels. MTA staff attended Public Transit/Transportation Committee meetings of Queens Community Boards 7, 8, 11 and 13, whose jurisdictions are part of the study area. Meetings were held between October 2014 and January 2015. These meetings covered ongoing issues related to bus service, and issues related specifically to this study. Follow‐up meetings were held in March and April of 2015 to discuss early findings and to gather additional comments. On Thursday, February 26, 2015, the MTA conducted a public workshop at Queensborough Community College to speak directly with community members and receive input on possible improvements to bus service in Northeast Queens. More than 100 community members participated in the workshop. MTA staff elicited travel patterns, feedback on problem locations, and suggestions for better service. Community members gathered around large maps to draw and label specific sites in need of improvement. MTA staff note takers received comments from individuals, and many individuals submitted additional written comments. In addition, elected officials elicited input from their constituents and transmitted this input to the MTA for consideration. Hundreds of comments and suggestions were submitted during the course of this study. The comments ranged from large‐scale, long‐term issues, such as a desire for a bus terminal in Flushing, to smaller, localized issues. Some of these broader issues are addressed on the following pages, while more specific issues are addressed in a Question‐and‐Answer section in Appendix A of this document. While all comments were evaluated and considered by the MTA, not all of these comments could be addressed within the scope of this report. 55
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