Digital India in Action

MobileONE, Government of Karnataka 2015
• The solution also helps Government departments to use mobile channels for
delivery of services, thereby saving them time and money. For example, the
Mysore electricity department did not have provision for online payments of
bills before MobileOne.
Implementation coverage till date
• MobileOne can be accessed and used from anywhere in India while the App
and website can be used anywhere in the world. Anybody, across geographies,
with access to any telecom network in India can access the SMS, USSD and
IVR services. The services are mainly targeted toward the residents of
Karnataka although central government services are also available on the
platform.
• The focus is on getting more services from the Central Government, services
from government agencies operating in various Tier-I and Tier-II cities and
villages within Karnataka, in addition to important, useful and popular private
services as well. The objective of making this platform accessible to urban and
rural Karnataka is three-fold.
• To bring equality in service delivery, to bridge:
o Socio economic divide
o Language divide
o Literacy divide
• Services at the fingertips of citizens
• Leverage innovation outside the Government
Efficiency and Improvement Initiatives
• The solution helps Government departments to use mobile channels for
delivery of services, thereby saving them time and money. For example, the
Mysore electricity department did not have provision for online payments of
bills before MobileOne.
• Citizens can now use MobileOne to access Government services anytime,
anywhere and on any device. They do not need to wait in lines at brick &
mortar offices that have limited working hours anymore. They do not have to
rush to the nearest internet-cafes to make payments online anymore.
Specific innovative ideas implemented
• Apart from day to day services, MobileOne has also piloted a few unique and
innovative services on the platform. These include services like Tele-ICU,
Nano Ganesh and Buffalo Grid. This is all the more important in rural
Karnataka where services like Tele-ICU will greatly improve health care and
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