Digital India in Action

HAWK EYE - Government of Telangana 2015
to initiate an immediate responsive action by avoiding further delay
and preventing Crime.
• On hand information and dynamic linking of Aadhaar based
Authentication enabled the Common Man to know the genuineness of
the personnel with respect to Tenants, Servants and other Utility
Services. It also helps the Police Officers to have a strict watch over
suspected offenders.
• Traffic Alerts on Traffic Jams, Diversions etc, considerably reduces the
travel time and plan the journey accordingly and also acts as a ready on
hand traffic information tool for common man.
• Immediate information to higher officials resulted in monitoring the sub
ordinates performance, and thereby improving the working efficiency
and result orientation.
• Report of any violation to Police as observed by the Citizens for a
prompt police action resulted in building confidence and trust.
• Crime Notifications and Alerts created a sense of awareness among
general citizens on the crime related happenings across the city.
• Enhanced Communication across Police Officials improved
transparency.
Specific innovative ideas implemented.
• The innovative concept of “Broken Window Theory”, according to
which, the Police should be able to provide all possible services to
common man, without visiting police station has lead to a major
paradigm shift in policing. This paved its way towards achieving its
new objective of “Citizen Friendly Responsive Policing” and in turn
made police more responsible, approachable and reachable to common
man.
ENABLER INDICATORS
Process reengineering
• Plans have been implemented. [describe both front-end [also referred to
as front-office] and back-end [also known as back-office] process
changes]
• As a part of Citizen Friendly Responsive Policing, Hyderabad City
Police is swiftly moving at a high pace towards providing all services
related to “Non Cognizable Offences” in such a way, that a common
man need not visit police station for availing any of these services.
• Processes such as Report a Violation, Be a Citizen Police (Community
Policing) also have been successfully changed from manual to online
based registrations
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