Digital India in Action

eAbgari_Excise Department, Government of West Bengal 2015
• Transport Passes for movement of Bulk Spirit and Packaged Liquor within the
State
• Stock Inventory and Stock Transaction management at liquor businesses
• Registration of brands and labels of Foreign Liquor and Country spirit
• Grant and Renewal of Excise Licenses
• Payment of Excise Duties and Fees
• Collection and aggregation of data regarding revenue, production and sale of
liquor, excise-related crimes and enforcement activities
It is significant that, between 2010-2011 and 2014-2015, the Excise Revenue of the
Government of West Bengal grew by nearly 114% while sales of liquor in the state
increased by only 54%. This was achieved largely on account of the process reengineering
exercise implemented by the department
Change Management and Capacity Building
Considering the reach and extent of the re-engineering initiative a separate I.T Cell
was created under the Excise Directorate during 2012 which is being headed by an
officer of the rank of Additional Excise Commissioner. Also, the top
administration was sensitised and trained in the initial stages of project
implementation and given defined roles for co-ordination with the stakeholders.
Project Monitoring Units were set up under officers of rank of Additional Excise
Commissioner and Joint Commissioner of Excise who can be reached over
telephone and e-mail 24 x 7. Innovating use of social media platform like
Facebook, Twitter and Youtube was made for awareness and expanding reach of
the project.
• Support services are made available to all stakeholders round the clock.
• Resource personnel identified at all levels – including State and District Levels
– and trained under the TOT model.
• Regular training sessions at the Excise Training Institute at Excise Directorate
HQs and also at Regional Training Centres.
• On-site support to businesses and officers posted at distillery, manufacturing
units etc.
• District level orientation and training exercises with all stakeholders conducted
at regular intervals.
• Hands on support facilities made available throughout by hiring software
support personnel.
VALUE INDICATORS
Digital Inclusion
• Local language user interface has been provided for widening of outreach and
easy dissemination of information.
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