Digital India in Action

Intelligent Transport System, Government of Karnataka 2015
Change Management and Capacity Building
KSRTC has implemented this project under GEF-SUTP Programme and capacity
building is an integral part of this programme. KSRTC management has taken all
measures in sourcing the subject matter expertise in making the project sustainable.
• Effective alignment of current business processes (including crew discipline)
with ITS to gain from its advantages and optimum utilization of resources
• Sustaining benefits of ITS – selection & identification of ITS data (what, when,
where) and prioritize them according to business needs. Digital route
information has enabled KSRTC to optimize its operations
• Introduction of Mobile Apps
• Media Campaign and Public Outreach Programme.
• Integrating ITS system within KSRTC existing IT solutions
• Well documented operations manual has been developed detailing into all the
processes- In usage
• Adequate training – (Both class room and practical) imparted to all the
concerned - Continuous
• Exposure to officers/officials is being provided wherever the opportunity
arises-Continuous
VALUE INDICATORS
Digital Inclusion
• Project is implemented in Mysore City. All steps have been taken into address
commuter requirements like bilingual- information displays, commuter
website, IVRS helpline etc in both Kannada and English.
• Project Dissemination Workshop conducted prior to launch of the project and
views of all stakeholders considered before implementation.
Green e-Governance
• The project implemented is an environment friendly initiative. The project is
aimed at attracting commuters to use buses/public transport instead of
personalized vehicles, which will help in reduction of consumption of fuel and
related pollution.
• ITS reduces traffic congestion. KSRTC through the adoption of ITS has been
dispatching the vehicles through ITS system wherein paper work/manpower is
reduced to a considerable extent.
Rajender Kumar Kataria, IAS, Managing Director, Karnataka State Road
Transport Corporation (KSRTC), Karnataka, md@ksrtc.org;
Latha T.S, Public Relations Officer, Public Relations Department, Karnataka,
lathaksrtc@gmail.com;
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