Digital India in Action

MyCity – MeraShahar Meri DekhRekh Me,
Government of Uttar Pradesh
2015
conveniently. Their executives may now see more accurate situation of a
particular service they provide, and can understand the ground realities.
Previously, they had no other option other than believing on their ground staff.
• Presently, we have just switched from plain facebook page to an MIS
application in the form of facebook App, for more precise monitoring and
making it more responsive by using SMS integration. We are sure that this
would enhance user satisfaction and after three years our user base would be
many times higher than that we have now.The project demonstration was given
to highest state authorities including chief secretary, Government . of Uttar
Pradesh. The authorities are convinced for state wide roll out of this model. As,
it is based on common urban issues, and is easily replicable, so we see shortly
it is likely to be implemented at state level.
• After completing necessary formalities, the project is likely to be shifted in
NIC server and may be integrated to NIC SMS gateway. This will result in
zero running cost and will be able to deliver more reliable services. More
sectors of public interest would be accommodated adapting same model.
• Targeted population of this project is all citizens of Kanpur city. But statistics
derived from facebook shows, at present our fans are located in more than 15
cities of India and in 17 countries excluding India. Probably, members of
Kanpur based families settled outside Kanpur, are using this initiative to sort
out problems of their native locality. Currently more than 12,000 fans are
connected to this initiative and we are constantly receiving complaints from
public.
Efficiency and Improvement Initiatives
• Previously, public had to visit different government offices for their minute
complaints related to a sewer jam or non working streetlight or polluted water
coming from taps. My city enables the urban citizen to post a complaint or an
observation regarding such complaint online using any computing device e.g.
tab / computer or even by Smartphone. Moreover, he or she can further track
the status of this complaint same way. This saves time & conveyance cost of
public.
• Similarly, in nodal departments, complaints are received / disposed
electronically. Being a paperless procedure, this not only saves stationery cost
but also saves clerical manpower to be consumed in record keeping of
received complaints. At the same time, district administration has access to
live data of complaints related to different civic issues. Specific innovative
ideas implemented in e-Gov area and their impact on services.
• The fact that differentiate it among other similar efforts is, its uniqueness in the
sense that it is not only complaint handling system. But, it puts detailed data of
more than 300 running works under JnNURM scheme in public domain. Here,
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