THE DELIVERY EXPERIENCE
BlackbayMeeMeepReport2016
BlackbayMeeMeepReport2016
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0% 20% 40% 60% 80% 100%<br />
WHAT <strong>DELIVERY</strong> INFORMATION<br />
IS SOUGHT?<br />
Cost of delivery<br />
93%<br />
Cost of delivery is the most sought after<br />
delivery information at all stages of the<br />
buying cycle, this is closely followed by<br />
the request for expected delivery<br />
timeframes.<br />
Expected delivery timeframe<br />
Ability to track your purchase<br />
60%<br />
78%<br />
Consumers expect those delivery<br />
timeframes to be provided within 2 hour<br />
timeslots at a minimum.<br />
Returns policy<br />
59%<br />
Cost of returns<br />
42%<br />
None of these<br />
1%<br />
ONLINE <strong>DELIVERY</strong> REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM
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