THE DELIVERY EXPERIENCE

DELIVERY
PERFORMANCE
41% of online shoppers
have had to wait between
4 hours and a day for their
item to be delivered.
Over a third of shoppers
have travelled more than
an hour to pick up an item
which failed delivery.
100%
3% Not sure - not
3% always given a
90%
delivery
18% timeframe
Never
80%
70%
60%
50%
40%
Parcel delivered in expected
timeframe
71%
Rarely
Sometimes
Incidence of ever waiting at home for
delivery
100% No I haven’t
needed to wait at
90%
home for a delivery
80%
70%
60%
50%
40%
44%
12%
22%
Yes and the item
was never
delivered
Yes all day
Yes for about 4
hours
Time taken to pick up failed delivery
item
100%
90%
80%
70%
60%
50%
40%
12%
19%
38%
Didn’t have option
to pick up
Haven’t had a
delivery fail
1 hour+
40-59 mins
30-39 mins
30%
20%
10%
0%
4%
Most of the
time
Always
30%
20%
10%
0%
19%
13%
7%
Yes for about 2
hours
Yes for about 1
hour
30%
20%
10%
0%
5%
9%
9%
6%
3%
20-29 mins
10-19 mins
Less than 10 mins
ONLINE DELIVERY REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM