THE DELIVERY EXPERIENCE
BlackbayMeeMeepReport2016
BlackbayMeeMeepReport2016
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Preferred click and collect locations<br />
90%<br />
80%<br />
70%<br />
60%<br />
50%<br />
WHAT CLICK & COLLECT<br />
OPTIONS DO CONSUMERS WANT?<br />
40%<br />
30%<br />
20%<br />
10%<br />
0%<br />
79%<br />
Post office/Parcel<br />
locker<br />
40%<br />
Direct from a<br />
retailer - Click &<br />
Collect<br />
19%<br />
Local store<br />
3%<br />
Other<br />
10%<br />
No I haven’t used<br />
these services<br />
Many online shoppers (40%) have used Click & Collect<br />
or similar services.<br />
Most online shoppers are familiar with collecting parcels<br />
from the post office or parcel locker.<br />
Reasons for choosing delivery collection locations<br />
Only 10% of online shoppers haven't collected an order<br />
from any of these delivery locations.<br />
Not home to receive delivery<br />
Free delivery<br />
More convenient for me<br />
32%<br />
29%<br />
48%<br />
Not being home to receive the delivery was the most<br />
common reason for collecting parcels from these<br />
delivery locations.<br />
Faster delivery<br />
24%<br />
It was a more secure option<br />
21%<br />
Home delivery was not offered<br />
20%<br />
I was planning to travel there anyway<br />
Other<br />
3%<br />
7%<br />
ONLINE <strong>DELIVERY</strong> REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM
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