THE DELIVERY EXPERIENCE
BlackbayMeeMeepReport2016
BlackbayMeeMeepReport2016
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Travel time to collection location<br />
HOW DO CONSUMERS WANT<br />
TO MANAGE CLICK & COLLECT<br />
For 2/3 of online shoppers collecting their goods, the<br />
travel time to the collection location was less than 20<br />
minutes.<br />
Almost half of the collectors had never experienced<br />
problems at the collection location.<br />
100%<br />
90%<br />
80%<br />
70%<br />
60%<br />
50%<br />
40%<br />
30%<br />
20%<br />
10%<br />
0%<br />
4%<br />
3%<br />
10%<br />
15%<br />
33%<br />
35%<br />
1 hour+<br />
40-59 mins<br />
30-39 mins<br />
20-29 mins<br />
10-19 mins<br />
Less than 10 mins<br />
But a third had experienced long queues.<br />
Problems experienced at collection location<br />
% of respondents experiencing delivery collection<br />
0% 10% 20% 30% 40% 50%<br />
Long queues to pick up …<br />
Delays in finding parcel<br />
30%<br />
37%<br />
Parcel not being there<br />
Not having the right …<br />
8%<br />
15%<br />
None of these<br />
44%<br />
ONLINE <strong>DELIVERY</strong> REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM
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