THE DELIVERY EXPERIENCE
BlackbayMeeMeepReport2016
BlackbayMeeMeepReport2016
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0% 20% 40% 60% 80% 100%<br />
WHAT <strong>DELIVERY</strong> OPTIONS DO<br />
CONSUMERS EXPECT?<br />
Free Delivery is a requirement for 80% of<br />
shoppers.<br />
2 in 5 are seeking free returns; this is<br />
higher for women (at 1 in 2) and for 18-34<br />
year olds (at 1 in 2).<br />
Free delivery<br />
Delivery tracking information<br />
Free returns<br />
40.9%<br />
61.2%<br />
79.9%<br />
Ability to specify delivery instructions<br />
37.7%<br />
Ability to change the delivery address<br />
after purchase<br />
4.9%<br />
None of these<br />
6.6%<br />
ONLINE <strong>DELIVERY</strong> REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM
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