THE DELIVERY EXPERIENCE
BlackbayMeeMeepReport2016
BlackbayMeeMeepReport2016
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Parcel delivery to expectation (such as on time and<br />
undamaged)<br />
0% 20% 40% 60% 80% 100%<br />
Always Most of the time Sometimes Rarely Never<br />
No one home to receive the delivery<br />
Delivery was not at the specified time<br />
Parcel was lost/Not delivered<br />
If not, what was the problem?<br />
Parcel arrived damaged<br />
0% 20% 40% 60% 80%<br />
23%<br />
22%<br />
48%<br />
42%<br />
ARE DELIVERIES MADE TO<br />
EXPECTATION BY CARRIERS?<br />
90% of parcels are delivered to expectations (on time<br />
and undamaged) most or all of the time.<br />
The most commonly mentioned delivery problems were<br />
that no-one was home when the delivery was attempted<br />
or that it wasn’t at the specified time.<br />
Shoppers suspect that rough handling (70%) by couriers<br />
or poor packaging are the main reasons why items arrive<br />
damaged.<br />
I didn’t know a signature was required<br />
Parcel delivered to wrong location<br />
Other<br />
15%<br />
3%<br />
2%<br />
Followed by poor packaging (47%).<br />
ONLINE <strong>DELIVERY</strong> REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM
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