THE DELIVERY EXPERIENCE

Appeal of delivery progress information
53% 45% 3%
0% 20% 40% 60% 80% 100%
Yes, always
It depends on what I have purchased
No, I don’t need delivery progress information
HOW DO CONSUMERS WANT
TO TRACK THEIR DELIVERY?
Most shoppers (86%) would like information about
the date of dispatch and the tracking number.
More than half of shoppers would like;
When to receive delivery progress information
Information about the dispatch
date and tracking number
Confirming the expected
delivery the day before it …
Warning in advance if there is a
problem or delay with delivery
Information about the progress
of your delivery
Informing you of a failed
delivery
Confirming the expected time
slot when you can expect …
Informing you of a successful
delivery
0% 50% 100%
37%
68%
64%
58%
54%
52%
86%
• Confirmation of the delivery 24 hours ahead,
• Alerts if there is a problem or delay,
• Regular progress updates,
• Notice of a failed delivery and;
• Confirmation of the expected delivery time.
ONLINE DELIVERY REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM