THE DELIVERY EXPERIENCE

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OPTION TO DRIVE-THRU CLICK & COLLECT WHAT TRENDS OVERSEAS ARE OF INTEREST IN AUSTRALIA? % of respondents experiencing delivery collection 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 25% 37% 38% No Depends Yes 53% of shoppers experiencing delivery collection would like to be able to specify an exact collection time. Drive –Thru collection points as per the US market would be of interest, however the highest rate of preference for this was in grocery delivery. 0% ONLINE DELIVERY REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM
THE DELIVERY EXPERIENCE + IS THE INDUSTRY MEETING THE EXPECTATIONS AND NEEDS OF THE AUSTRALIAN CONSUMER? 2016 SUMMARY
Page 1 and 2: THE DELIVERY EXPERIENCE + IS THE IN
Page 3 and 4: EXECUTIVE SUMMARY The Online Delive
Page 5 and 6: METHODOLOGY For over 6 years, in pa
Page 7 and 8: 0% 10% 20% 30% 40% 50% 60% 70% Cost
Page 9 and 10: HOW DO CONSUMERS WANT THEIR PURCHAS
Page 11 and 12: 0% 20% 40% 60% 80% 100% WHAT DELIVE
Page 13 and 14: Appeal of delivery progress informa
Page 15 and 16: DELIVERY OPTIONS +WHAT OPTIONS DO C
Page 17 and 18: HOW DO CONSUMERS WANT TO SPECIFY TH
Page 19 and 20: COST OF DELIVERY +HOW MUCH ARE CONS
Page 21 and 22: WHAT WILL THEY PAY IF THEY CAN SPEC
Page 23 and 24: DELIVERY PERFORMANCE 41% of online
Page 25 and 26: THE RETURNS EXPERIENCE +WHAT DO CON
Page 27 and 28: THE CLICK & COLLECT EXPERIENCE +WHA
Page 29: Travel time to collection location
Page 33 and 34: ABOUT BLACKBAY Blackbay is the lead

THE DELIVERY EXPERIENCE

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