THE DELIVERY EXPERIENCE

WHAT WILL THEY PAY IF THEY
CAN SPECIFY OPTIONS?
A majority of shoppers are willing to pay
slightly more for delivery options such as
the ability to choose a specific time
and/or day of delivery.
However this amount only ranges from
0.25c through to 0.85c.
And, on average, furniture/homewares
and larger electronics online shoppers
would pay slightly less for delivery
options like specifying the time and day,
indicating the expectation that these
services are considered standard for
these items .
Clothing/footwear (n=1129)
Small electronics (n=1020)
Groceries/alcohol (n=1063)
Entertainment (n=1100)
Cosmetics (n=815)
Furniture/homewares
(n=889)
Larger electronics (n=867)
% of respondents
0% 20% 40% 60% 80% 100%
40%
44%
77%
70%
80%
82%
83%
25%
28%
22%
22%
17%
21%
16%
4%
6%
13% 3%
12% 3%
5%6%
3%
$0-$10
$10.01-$20
$20.01-$30
$30.01-$40
$40.01-$50
$0-$20
$20.01-$40
$40.01-$60
$60.01-$80
$80.01-$100
$ average
$8.63
$9.53
$7.86
$7.22
$7.21
$32.74
$29.13
$ difference
between
standard and
tailored
delivery
$0.25
$0.25
$0.43
$0.63
$0.85
-$1.80
-$1.28
ONLINE DELIVERY REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM