THE DELIVERY EXPERIENCE
BlackbayMeeMeepReport2016
BlackbayMeeMeepReport2016
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HOW DO CONSUMERS WANT<br />
TO BE INFORMED?<br />
-10% 10% 30% 50% 70% 90%<br />
Email<br />
73%<br />
Email is the most popular channel for receiving predelivery<br />
alerts and most would prefer an alert the day<br />
before the delivery.<br />
SMS<br />
Smartphone app notification/alert<br />
Other tracking within Smartphone app<br />
20%<br />
9%<br />
53%<br />
34-44 year olds are the most likely to be interested in<br />
receiving pre-delivery alerts via a smartphone app<br />
notification/alert (31%).<br />
34-44 year olds are also the most likely to be interested<br />
in a pre-delivery alert on the day of delivery (43%).<br />
0% 20% 40% 60% 80% 100%<br />
The day before delivery<br />
84%<br />
The day of delivery 30%<br />
Within one hour of delivery<br />
18%<br />
ONLINE <strong>DELIVERY</strong> REPORT 2016 | BLACKBAY.COM | MEEMEEP.COM
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